Accounts Payable Payment Processor (hybrid)

Accounts Payable Payment Processor (hybrid)

About the Workplace Safety and Insurance Board (WSIB)

We're here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you'll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You'll also receive a competitive salary and may be eligible to participate in our health and dental plan.

This is a temporary opportunity for up to 12 months based out of our Toronto office.

This role will primarily support the ERP Modernization Project.

Salary From: $63,146.61

Job Summary:

Process vouchers for payment according to applicable policies, regulatory requirements and corporate guidance. Maintain integrity of the vendor master data for new and existing accounts. Conduct employee expense audits to ensure compliance with applicable policies, corporate programs and corporate directions. Support external compliance requirements for employee expenses through provision of reports and data.

Provide a range of input and support to other A/P activities including preparation of journal entries, responding to enquiries, providing information for audit purposes, working on process enhancements, etc.

Major Duties & Responsibilities

1. Process invoices and payment requests (including credit notes, debit memos and foreign currency invoices) with accuracy in the AP system by:
   • Ensuring compliance with applicable policies, regulatory requirements and corporate guidance;
   • Performing all processing, monitoring and maintenance steps, validations, checks and controls as required, including investigating and resolving voucher match exceptions;
   • Contacting business areas to resolve invoice and compliance issues and returning invoice for corrective action as required;
   • Correcting data entry exceptions reported by WSIB staff or vendors, and assisting with resolution of other anomalies;
   • Assisting WSIB staff and external clients with procedures for invoice submission, resolving payment issues/discrepancies, vendor master data coordination and viewing invoice payment status.
2. Perform vendor master data maintenance by:
   • Adding new or updating existing vendors in the AP system by performing all processing steps, validations, checks and controls as required;
   • Performing various vendor maintenance activities as required;
   • Sending requests/queries/follow-ups to appropriate parties to obtain additional supporting documentation where required.
3. Support maintenance of payment transactions by:
   • Performing inquiries/follow-ups with business areas to help the Payment Specialist determine action to be taken on maintenance activities for generated payments including cancellations, stale dated payments, stops, voids and re-issue.
4. Perform employee expense audits by:
   • Following the methodology and process in place for auditing;
   • Checking accuracy and appropriateness of the expense ensuring compliance with policies and referring noncompliant reports to management with action required;
   • Obtaining back up receipts and/or documents for reports requiring further review;
   • Requesting overpayment reimbursements from employees for incorrect expense claims;
   • Initiating follow-ups;
   • Responding to enquiries on expense system procedures and audit observations;
   • Providing direction and guidance to employees with processing or payment issues.
5. Support employee expense compliance by:
   • Tracking employee expense data where required for programs or initiatives;
   • Providing back-up or running queries as requested by WSIB staff, or for internal and external audit purposes when required;
   • Preparing and providing taxable benefits data to internal stakeholders for their reporting and processing purposes;
   • Maintaining administrative tracking and recording of Board of Directors expenses;
   • Providing data from applicable systems to the Office of Integrity Commissioner (OIC) Administrator, and responding to queries/requests for OIC related reporting as required.
6. Support maintenance of internal self-service sites/portals to enable business users to access current A/P and employee expense information by:
   • Performing procedures to update the internal self-service sites/portals;
   • Identifying information, forms/template and guidelines that need to be updated or added to the self-service sites/portals;
   • Assisting with drafting, preparing and implementing updates or new additions.
7. Perform a variety of support functions which include:
   • Sorting, distributing and redirecting mail in both paper and digital formats;
   • Preparing statistical reports (routine or ad-hoc);
   • Supporting digital and paper off-site storage of Accounts Payable documents, and retrieval when necessary, per current record retention policies;
   • Preparing journal entries to record, correct or transfer Accounts Payable related transactions where required.
8. Support in the implementation of operational changes/system enhancements that impact WSIB systems and processes by:
   • Flagging process risks and areas of service level improvement within Accounts Payable, and referring to A/P management, assisting in developing and implementation plans to minimize possible risks or enhance processes;
   • Acting as a subject matter expert on initiatives, projects and stretch assignments for activities and processes that are within the role of the A/P Processor;
   • Providing ideas and supporting implementation of communications, training and information sharing with internal stakeholders for A/P related matters;
   • Participating in committees or project teams.
9. Respond to inquiries from internal and external clients by:
   • Checking on-line accounts payable and expense systems to obtain and provide information requested and to resolve payment discrepancies or problems;
   • Providing written response or explanation, identifying/clarifying information relevant to requests;
   • Providing explanations and guidance on accounts payable procedures and policies and on the use of the expense system, how to resolve discrepancies/errors;
   • Redirecting queries to other WSIB areas as required;
   • Involving the A/P Specialist or A/P Management for support on vendor or employee expense queries where required e.g. for non-routine, unusual, complex matters, escalated issues or matters that require an exception.
10. Perform other duties as assigned or required.

• Post secondary diploma up to three years in accounting/finance or business administration.

• Total of one year and six months experience. Six months prior experience in accounting/treasury. One year experience on the job to reach full working level.