Accounts Buy Online Broker (Remote First)

About Us:

Zensurance is redefining commercial insurance for Canadian businesses.

As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:

Deloitte’s Technology Fast 50 (2023, 2024)

Deloitte’s Technology Fast 500 (2024)

Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

Position Overview:

At Zensurance we’re re-imagining the way that small businesses across Canada have access to their insurance. Our Accounts, Buy Online team is paramount to giving our clients a seamless experience purchasing their insurance, while maintaining a high level of quality control.

As an Accounts, Buy Online broker, you will play a key role in providing exceptional customer service to our clients going through the Buy Online transaction. In this role, you will work on diverse commercial segments to onboard this group of clients, review their new business applications, make recommendations on coverages, and answer customer questions. Reporting to the Team Lead, Digital Care Team you will work with a team of insurance professionals whose core objective is to maintain a high level of professionalism while exceeding expectations at each client interaction throughout their Buy Online journey.

• Onboard Buy Online clients into Zensurance’s base of accounts.
• Carefully review all Buy Online new business submissions and policy data for accuracy.
• Monitor and respond to customer online chat inquiries.
• Recommend, upsell, and cross-sell insurance coverages.
• Pursue opportunities to meet set targets.
• Provide a meaningful client experience and advice with each interaction.
• Collaborate with team members to create efficiencies in workflow and participate in projects that support process improvement.
• Other duties as assigned.

• RIBO license.
• 2+ years of insurance experience (preferably commercial).
• Able to communicate complicated concepts and break them down into simpler terms.
• Persistence and agility to meet set targets.
• Attention to detail and demonstrated flexibility in managing multiple clients at a time.
• CAIB or CIP designation is an asset.

Benefits & Perks at Zensurance:

At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.

Work Your Way:

• Remote-first setup for added flexibility.
• Home office allowance to create a comfortable workspace.
• Top-tier tech: "Office in a box" with all necessary tech equipment.
• Half days before public holidays: Enjoy half days before long weekends.

Your Health, Your Way:

• Flexible health and dental plans for families, including mental health support.
• Health & personal spending accounts to invest in wellness your way.
• Parental leave top-up, because family comes first.

Investing in Your Growth:

• Education assistance reimbursement for courses, conferences, books, and memberships.
• Opportunities to learn from industry experts and grow your career.

Staying Connected:

• Weekly Friday huddles to share updates and connect across teams.
• Virtual & in-person team-building events to strengthen our culture.

We’re building something special. Come be a part of it!

Diversity & Inclusion:

Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.

Thank You!

We review every application with care to find the best fit for our team. While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you!