Accounting Customer Service Representative

Accounting Customer Service Representative

Calgary Tech Centre, 3131 114th Ave SE, Calgary, Alberta, Canada Req #835

Friday, January 17, 2025

Company Name: PBS Systems

Job Location: Calgary - Technical Center

Job Type: Full-time, Permanent

No. of Openings: 1

Internal Job Title: Accounting Support Analyst - Tier 1

Reports To: Program Manager - Accounting Support

Job Requirement(s): Travel throughout Canada and USA, 1 week per month

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Accounting Customer Service Representative, you will provide excellent training to our new and existing customers in the accounting module of our software, by assisting customers during the development, installation, and training process of their new dealership software.

Responsibilities:

• Provide excellent software support to our customers in the Accounting module.
• The Accounting Customer Service Representative keeps users informed about their escalations/incidents' status at agreed intervals.
• Ensure support services are delivered professionally and effectively.
• Communicate effectively, provide empathy for the customer, and build and maintain positive relationships.
• Work on project teams supporting other departments and installation needs.
• Monitor and respond to helpdesk tickets assigned to your team.
• Travel throughout Canada and USA, 1 week per month.

Qualifications:

• Fundamentals of basic accounting.
• Accounting Diploma/Certificate.
• Automotive Dealership Accounting Department experience is an asset.
• Possess excellent communication and analytical skills.
• Knowledge of Microsoft Windows and Microsoft Office.
• Strong analytical and organizational skills.
• Works well both with a team and independently.
• Ability to embrace variety, structure, change, and innovation.
• Available to work occasionally Saturday and/or Sunday due to travel schedule.

What we offer:

• Internal promotion and growth opportunities.
• An education department dedicated to helping you with professional and personal development.
• Access to an onsite gym at some locations and/or corporate membership to Goodlife.
• Free parking.
• Staff events.
• Competitive base salary ($45,000 to $56,000 per year).
• Great referral bonus.
• Staff discounts with GM, Dell, and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest; however, only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.