Account Specialist

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

1. Health & wellbeing resources and programs
2. Paid vacation, personal, and sick days for work-life balance
3. Competitive compensation and benefits packages
4. Work-life balance in a hybrid environment with at least 3 days in office for those within a commutable distance to our office
5. Career growth and development opportunities
6. Opportunities to contribute to community causes
7. Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Account Specialist, Collections. Could It Be You?

We are seeking an Account Specialist, Collections to join the team. You will be responsible for providing exceptional service experiences to our customers. You will manage customer concerns, settle disputes, and resolve customer discrepancies all while maintaining and deepening our relationships with customers to maintain client loyalty. The right person will have good judgement, high emotional intelligence, and the ability to problem-solve and influence to find a mutually beneficial solution.

Responsibilities include but are not limited to:

1. Work with our customers to determine the appropriate repayment options.
2. Accurately document each call in the system according to notation guidelines and update account information.
3. Use effective communication skills to ensure a balance between the customers experience and Flexiti’s interests in accordance with our standards and policies.
4. Support the achievement of assigned financial targets and KPIs results through effective problem identification and resolution of client accounts.
5. Maintain a high level of product and procedural knowledge in order to provide professional, courteous financial counseling to affect optimal recoveries.
6. Identify and/or support initiatives to enhance client's collections experience.

So are YOU our next Account Specialist, Collections? You are if you…

1. Have at least 6 months of call centre experience, preferably in a collection’s environment.
2. Have an understanding of credit cards and how billing cycles work.
3. Possess excellent oral and written communication skills.
4. Have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issues.
5. Have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle.
6. Can work in a quiet, private place in your home where you can work without background noise.
7. Have the ability to hardwire (Ethernet) your company provided equipment directly to your home router.
8. Must be able to work full-time based on their assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
9. Have strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset.
10. Have flexibility to work in a fast-paced, changing environment with tight deadlines.
11. Have experience in the financial services industry.
12. Are Bilingual - written and verbal fluency in English and French - Bilingual Employees will be eligible for Bilingual Bonus.

Sounds like you? Click below to apply!

#LI-Hybrid

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.