Account Manager - Small Medium Business | Renewals and Retention

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Account Manager - Small Medium Business | Renewals and Retention

Location: Montréal, QC, CA

Status: Full Time

Schedule: Regular

Description

Do you have a natural talent for building relationships? Are you looking to hone your negotiating abilities? Do you want to level-up your critical thinking and communication skills? Do you share our passion for delivering best-in-class client experience and finding innovative and creative solutions for business owners? If so, this is the role to kick-start your sales career.

TELUS Small Medium Business (SMB) is the fastest-growing and largest business segment in the industry. We’re taking the next big step in our journey to become the digital-first technology provider of choice for customers. We’re helping small and medium business owners see how secure, simple, and worry-free technology can be.

As an Account Manager, you are a self-starter – you are someone who will acquire new business by serving private-sector companies. You are creative, resilient, and passionate about learning and about exceeding sales goals. You find real solutions for customers from our core Business products (Mobility, Fibre Internet, Business Security Services, Fleet Services, and Web Solutions) so that they can stay focused on growing their business.

What you will love about this role:

• Competitive pay with uncapped commission potential and generous company contributions to TELUS Shares
• Comprehensive benefits that start from day one of employment and a health spending account
• Opportunity to build a strong sales foundation
• Potential to develop into advanced sales roles or even sales leadership roles within SMB or across TELUS
• Supportive high-velocity environment where everyone has a shared passion for winning
• Experience of selling various verticals within small business
• Active support of your personal development with leading-edge training and development tools
• Managers who genuinely care about your growth within the organization
• Colleagues and mentors who are among some of the best sales leaders in the industry

How you will succeed:

• Acquiring new small business accounts via outbound sales campaigns
• Making 40+ calls per day to outbound sales prospects to generate opportunities and build a robust pipeline
• Managing a full sales cycle, from qualifying leads to closing new clients
• Delivering best-in-class customer experiences, building strong relationships, and influencing decision makers
• Actively listening to customers, completing needs analyses, and quickly identifying and recommending solutions to fit their current

Qualifications

What you will bring:

• Positive mindset and high energy level
• Ability to establish customer rapport and build relationships on the go
• Entrepreneurial approach paired with a laser-focused pursuit of success
• Eagerness for learning and career growth
• Discipline around time management, setting priorities, and accomplishing goals
• Adaptability to change in a high-performing and fast-paced environment
• Confident interpersonal, communication, collaboration, and virtual presentation skills

Intermediate knowledge of English is required, because you will, on a regular basis, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), as part of this position's main responsibilities, given its provincial scope.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

With TELUS, you're part of something bigger. Using our technology for good, we help make our world a better place by making healthcare more accessible, creating a safer food supply, giving back to our communities and connecting Canadians in need to what matters most.

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.