Account Manager, Rogers Business Sales

January 29, 2025

Position Overview:

We are seeking an experienced, proactive, and customer-centric Account Manager for the Rogers Business Sales team. This role is integral to driving the expansion of our Business 2 Business (B2B) capabilities and supporting the growth of our business clients. The Account Manager will be responsible for developing, maintaining, and growing relationships with key accounts within the Rogers Business Sales, while also identifying and generating new opportunities. This individual will be responsible for managing relationships, ensuring customer satisfaction, and maximizing business potential by driving upselling, cross-selling, and account growth.

Reports To: Director, Rogers Business Sales

Key Responsibilities:

Account Management:

• Manage and grow a portfolio of new and existing business accounts within the Rogers Business sector, including identifying key accounts and creating strong relationships with decision-makers.
• Act as the primary point of contact for assigned accounts, providing consistent, professional communication and addressing any inquiries or concerns.
• Build and maintain long-term relationships with business clients, ensuring continuous growth and long-term satisfaction.
• Ensure all accounts comply with the Rogers Business guidelines, policies, and eligibility criteria.

Customer Support & Service:

• Provide personalized support to ensure clients are receiving the benefits and services agreed upon in the Rogers Business agreements.
• Address customer concerns or issues quickly and proactively to ensure satisfaction and prevent churn.
• Gather feedback from clients to improve service delivery and support, contributing to customer experience optimization.

Sales and Business Development:

• Identify opportunities for upselling and cross-selling Rogers’ products and services and collaborate with the sales team to develop strategies to drive revenue.
• Work closely with the Sales Director to develop and implement sales strategies for new business acquisition and retention.
• Meet or exceed sales targets set for the quarter and annually, contributing directly to overall sales growth.

Reporting and Analytics:

• Track account performance and identify trends in order to improve sales outcomes.
• Prepare regular reports for the senior leadership team regarding sales metrics, customer satisfaction, and overall account performance.
• Provide regular updates on the effectiveness of the Rogers Business Sales strategy and identify opportunities for optimization.

Collaboration with Sales Teams:

• Work closely with the Rogers Business Team, and other internal departments to ensure seamless sales and support processes.
• Assist in coordinating product demos, client onboarding, and other sales support activities.
• Participate in sales meetings to share insights, challenges, and updates to help shape the overall B2B strategy.

Skills & Qualifications:

• Education: Bachelor’s degree in business administration, Marketing, or a related field (or equivalent work experience).
• Experience: 3-5 years of experience in Account Management or Sales, ideally within telecommunications, B2B, or enterprise solutions.
• Sales Ability: Proven track record of achieving and exceeding sales targets in a B2B environment.
• Client Relationship Management: Strong experience in managing relationships with C-suite executives and key decision-makers.
• Communication: Excellent written and verbal communication skills, with the ability to articulate business solutions clearly and effectively.
• Problem Solving: Strong analytical skills with the ability to identify trends and opportunities, along with a demonstrated ability to solve client problems effectively.
• Technical Proficiency: Familiarity with CRM software (Salesforce, HubSpot, etc.) and MS Office Suite (Excel, PowerPoint, Word).

Additional Qualities:

• Customer-Centric Approach: A passion for customer service with a focus on long-term client relationships.
• Results-Oriented: Focused on achieving sales and growth targets while maintaining high standards of service delivery.
• Team Collaboration: Ability to work cross-functionally with various teams including sales, operations, and marketing to ensure seamless execution.
• Adaptability: Thrive in a fast-paced, changing environment and adapt strategies as necessary to achieve sales and business development objectives.