Account Manager OR / ICU / AT.

The primary objective of the Associate Account Manager (AAM) role is to expand the sales of Medtronic products and to convert competitive products in a manner that complies with company policy and Medtronic's strategic direction. The AAM provides support and takes direction from the Account Manager for sales related activities, in servicing, and case coverage. Successful development in this role will allow the AAM to assume full territory responsibilities as an Associate Account Manager which may involve relocation to other parts of the region.

A Day in the Life

• Promotes and sells Medtronic's products and services within an assigned geographic area and / or specific customer accounts to meet or exceed sales targets.
• Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals.
• Responsible for pursuing leads, assessing needs, and providing product services to maximize the benefits derived from Medtronic's products and / or services.
• Promotes and establishes education of the company's products and / or services.
• Conducts market research including customers and competitor’s activities.
• Implements market development plans / strategies and changes as needed.
• Communicates customer feedback on new products and / or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR).
• Increase penetration and drive incremental sales for the assigned Portfolio.
• Assist with various Sales & Marketing projects and initiatives, including Clinical case support as required by the assigned portfolio.
• Account Manager serves as your coach and mentor to share lessons for how to build and grow a successful territory.
• Meet / exceed sales goals and other performance objectives.
• Grow sales of the assigned Portfolio and other programs as integrated in the assigned territory. Meet and exceed sales targets for the territory and contribute to the overall performance of the team.
• Learns and understands the sales cycle in the OR environment.
• Business and marketing strategy implementation at the field level in alignment with national and regional strategies and priorities.
• Assists with preparing sales forecasts with Account Manager.
• Segment and leverage the assigned Portfolio to maintain or become the key supplier at the institution level.
• Understand technologies, products, procedures, competitors and their products and outcomes expected to advise and support our customers.
• Organize and cover territory on a regular and consistent basis.
• Establish and apply detailed knowledge base of account structure and objectives.
• Manage and optimize field inventory, including consignment stock, product nearing expiry and field quality actions.
• Document all customer-initiated clinical activity and meaningful sales activity into SalesForceDotCom.
• Ensure ongoing personal training on all product lines and knowledge of current literature in all fields directly related to product lines.
• Effectively leverage field tools and iPad content with customers.
• Support account clinical support demands and requirements.
• Provide required training to customers on assigned Portfolio products and services.
• Be fully aware of the strategic plan of the institution, priorities, making sure we are matching them totally or to a significant level to maintain and grow share as well as to introduce new therapies.
• Be involved in assigned Portfolio product trials and clinical evaluations.
• Participate in major North American and local / regional meetings.
• Ensure that Medtronic’s ethical position is maintained and effectively communicates and manages his / her compliance, education and adherence to the code of conduct.
• Comply with operating policies, business conduct standards, systems and processes.

Must Have: Minimum Requirements

• KNOWLEDGE / EDUCATION
• High School Diploma or GED, or;
• Associate’s Degree / College Diploma, or;

JOB EXPERIENCE

• Minimum 4 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or;
• Minimum 2 years of work experience in the healthcare or engineering field, with an Associate’s Degree / College Diploma, or;
• No minimum years of relevant work experience in the healthcare field or engineering field, with a bachelor’s degree.
• Sales Experience an asset but not required.

SKILLS / COMPETENCIES

• Accountable for results.
• Passionate and driven.
• Strong interpersonal and relationship building skills.
• Leads and embraces changes that are customer responsive, and market driven.
• Capacity to evolve in an ambiguous market dynamic.
• Self-starter, working alone with minimum of supervision.
• Business acumen.
• Demonstrated ability to impart knowledge and train as required.
• Excellent organization and communication skills.
• Capacity to manage an account by understanding and leveraging the political dynamic, unofficial and official power in place, identifying source of motivation, different type of buyers.
• Capacity to introduce in a very comprehensive way new concepts and approaches related to support, training, service, and partnership.

Nice to Have

• Position requires organized, detail-oriented individual with the ability to multi-task and establish priorities.
• Ability to manage multiple projects concurrently.
• Excellence with written and verbal communication skills and comfort in presentation skills to internal and external audiences.
• Excellent written / verbal communication skills; as direct interaction with customers, Internal Associates, and Field Sales personnel is part of the job responsibility.
• Ability to work independently after suitable training and direction given.
• Ability to present findings in both written and verbal presentation format.

Base Salary Range: 67K - 101K Additional Sales bonus and Car allowance.