Account Manager-EQ

Normet Group

Lively

CAD 60,000 - 100,000

Job description

We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine.

Business Growth and Functional

Develop a market area business plan and sales strategy, in conjunction with the Sales Manager North America which complies with Normet's long term strategic objectives and goals.
Conduct analyses of the market, customers, competition, latest trends, challenges, and product developments to identify sales and new product opportunities.
Thorough understanding of solutions approach and value-added selling practices; account management.
Develop and initiate plans for penetrating new markets.
Build and maintain quality relations with existing assigned accounts.
Develop new customer accounts, building relationships with staff at all levels, including upper management, technical staff, purchasing and account payable personnel.
Cultivate effective business relationships with executive decision makers in key accounts.
Utilize company generated leads to expand current customer base and penetrate new market areas.
Develop maximum sales potential within assigned territory through competitive sales techniques and knowledge of Normet's products and services.
Have a thorough understanding of the competition's strengths and weaknesses.
Coordinate with Sales Area Manager on price levels and discounting offered to individual customers.
Actively maintain a customer database to include key contact personnel, mine and project managers, maintenance supervisors and engineering.
Promotion and sale of training opportunities including operator simulator training, SmartScan and SmartSpray.
Develop Account Development Plans to determine which Normet products are a fit for specific customer and project applications, define the account management process and track performance.
Periodically visit all assigned key customers to observe operation, and obtain feedback on Normet EQ, GCCT, Aliva/X-Rock and Service performance, needs and issues.
Provide customer feedback, needs, suggestions and complaints on EQ, GCCT, Aliva/X-Rock and Service to appropriate manager and Sales or Service Coordinator.
Create customized proposals to meet specific customer requirements in an efficient manner.
Maintain accurate, updated records of all quotations, sales, and activity reports for all accounts.
Stays updated on all market conditions pertaining to products, product updates, service offerings and innovative technologies through available resources.
Professionally represent Normet at trade association meetings to promote our products and services.
Adhere to all company policies, procedures, and business ethics codes of Normet.
Perform other related duties as assigned by managers.

Financials

Assist with forecasting & budget preparation aligned with expected growth and actual order intake, against historical spend.
Control expenses to meet budget guidelines and submit them in a timely fashion.
Facilitate transactions between customer’s accounting department and Normet's Finance Department to resolve any invoicing issues or past-due invoices.

Stakeholder Management

Customer focused to positively support the growth of Normet.
Customers include both internal and external stakeholders, ability to conduct work in a professional manner.
Interacts with capital equipment team, ensuring proper collaboration and account management development.
Develop and collect market knowledge. Identify and review competition sources and to relay this information to the Normet Sales and Service Teams.

HSEQ – Health, Safety, Environment and Quality

Complies with all Normet policies with HSEQ and ensures compliance with team members.
Active participant in ensuring Normet operations and products supporting HSEQ initiatives.
Provide support for risk assessments, lead incident investigations, and responsible for reporting/improvements where needed.
Ability to support the creation and updating of HSEQ documentation where applicable.

Personal Responsibility

Ensures compliance to Normet Values, & Normet Policies and Procedures.
Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training.
Stays current with industry developments, competitive offerings and issues affecting sales and customers.
Retain existing industry certifications, and where applicable acquire updates and advancement.
Active contributor and team member in both the sales and service teams, North America.

Qualifications And Experience

A minimum of 5 years’ experience in mining and equipment sales.
Capacity to operate in a demanding environment with competing priorities.
Willing to travel up to 75% within North America.

Skills & Competencies

An elevated level of responsiveness, organization, and interpersonal skills.
Detail orientation, financial acumen, strong command of sales tools and account management.
Excellence in written and verbal communication.
Budget/forecasting financial management skills.

Additional Information

At times, the role will be required to undertake tasks outside of this position description. Taking into consideration the relevant skills and experience at the request of the reporting manager.

Compliance & Authority
Normet Employees have a responsibility to:

Protect their own health and safety and avoid adversely affecting the health and safety of any other person.
Comply with Normet safety policies, procedures, and work practices.
Ensure contractors and visitors are aware of all necessary safety instructions and information when on Normet premises.
Must wear specific PPE clothing and items relevant for the task you are undertaking.
Must read and understand all relevant SOP’s pertaining to any equipment/machinery/vehicles.
Must report all safety issues and or emergencies in the workplace.
Compliance with Normet’s Quality systems and standards relating to ISO 9001:2015.

Come and share your courage to shine with us!