Account Manager

As an Account Manager, you will play a pivotal role in driving value for our QUASEP program members by leveraging a proactive, data-driven approach to supplier and client analysis. Using strategic management tools and insights, you will support and grow member engagement within the program. This role is based out of our Montréal, QC regional office, offering complete flexibility for remote work.

QUASEP is a multi-supplier purchasing program designed specifically for the hospitality industry. Our members include restaurants, hotels, golf clubs, catering companies, bake shops, etc. Learn more at www.quasep.ca.

Job Responsibilities

• Client Analysis and Program Support: Conduct in-depth data analysis to enhance support for current QUASEP clients, leveraging your analytical capabilities, service-oriented mindset, and commitment to maintaining and advancing client satisfaction.
• Account Growth and Development: Actively pursue opportunities for account expansion and increased client participation within the program.
• Client Relationship Management: Provide comprehensive client support via phone, online platforms, and in-person visits. Facilitate supplier consultations, conduct business reviews, and utilize operational tools to foster strong, lasting client relationships.
• Client Retention and Revenue Protection: Focus on cultivating and sustaining strong relationships with high-revenue clients, building strategic agreements with key accounts, and proactively managing agreement renewals to ensure long-term client retention and program success.
• Data Accuracy and Issue Resolution: Review and verify data transmissions, investigate any reporting gaps or issues, and collaborate with relevant teams to resolve discrepancies promptly.
• Stakeholder Communication: Engage frequently with Aramark Supply Chain Management and other CPS/QUASEP team members, ensuring alignment and streamlined support for QUASEP initiatives.
• Industry Presence and Networking: Enhance QUASEP’s visibility in the industry by representing the organization at corporate and industry events, cultivating relationships, and expanding industry networks.
• Market Strategy and Communication: Contribute to QUASEP’s overall market and communication strategy by providing up-to-date market insights and participating in the development of business tools and marketing materials.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• College or University graduate in Foodservice Management, Administration or Marketing preferred.
• Minimum 3 years experience as purchasing or sales coordinator in institutional foodservice or hospitality setting.
• Bilingual in French and English (written and spoken).
• Strong analytical/critical thinking skills and time management.
• Perceptive, strategic, innovative, driven, and flexible.
• Outstanding relationship building and strong communication skills (oral and written).
• Excellent computer skills, including MS Office Suite and CRM software.
• Must demonstrate a minimum of Level 2 MS Excel proficiency.
• Self-motivated and autonomous.
• Knowledge of senior living, hospitality and foodservice market players and logistics.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.