Account Manager

About Lillio (formerly HiMama) and Our Mission:

At Lillio (formerly HiMama), we are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for high-quality early care and education and helping early educators focus on what matters most for children’s successful development and learning: relationships, play, creativity, and loving, nurturing caregiving. We are a social-purpose business and certified B Corporation with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff. If you are excited about being part of an impact-driven business, focused on making a difference in the early childhood education industry, Lillio is the place for you.

Lillio is a Series B, private-equity backed business and we're proud to be part of the Bain Double Impact portfolio. Lillio is recognized as an industry leader, most recently selected by Fortune in 2023 for their "Impact 20" list, which highlights organizations that have built their business models around world-changing ideas to solve social and environmental problems.

We're Looking for…

Passionate, ambitious, and confident Account Managers who want to challenge themselves in a fast-paced, high-growth work environment. Ideal candidates enjoy connecting with customers as much as they love the challenge of hitting individual and team targets. They get excited when presented with a new challenge and have strong attention to detail and problem-solving skills. Finally, they’re looking to make an impact on the world beyond dollars and cents - working with a social enterprise they’ll have the opportunity to improve outcomes for hundreds of thousands of children worldwide. As an Account Manager, you will be working directly to empower Early Childhood Educators and influence learning outcomes for children aged zero to five.

The Revenue Team

The revenue teams at Lillio are a high-energy, collaborative and ambitious team that is striving to drive accelerated growth of our business. We have a strong team mentality and a desire to work hard and win to support our customers. The AM team specifically is a high-energy, close-knit, and ambitious team that is striving to drive accelerated growth of our business! This includes influencing product and marketing decisions, problem solving, and a whole lot of persuasion. Every day is a new challenge and every team member has a lot of responsibility, but we work closely together to ensure everyone is kicking butt in their role.

Your Sales Leader

Lillio’s new VP of Sales brings 20+ years of early childhood sales experience to the team. She is a leader who believes in continuous improvement and collaborative engagement. At Lillio, we are not a “one size fits all” organization, and look to individualize coaching and support the growth of our team inside and outside of the workday. She strives to build and grow salespeople that will be successful not only at Lillio, but anywhere their careers take them. She places a high value on curiosity, professional courage, and intrinsic drive to improve. You will work well with her if you enjoy learning, iterating, and have a positive mindset.

How You'll Make an Impact

• Client Relationship Management: Serve as the primary point of contact for assigned accounts, fostering strong, long-term relationships.
• Customer Support: Address customer inquiries, troubleshoot issues, and provide expert advice on best practices.
• Account Growth: Identify opportunities for upselling or expanding product offerings within existing accounts (with an emphasis on Billing and Payments customers). You will also be responsible for handling price negotiations and upcoming renewals.
• Pipeline Management: Responsible for a portfolio of roughly 200 customers where you are booking and managing online demos. You will be responsible for prospecting, discovery, presentation, negotiating and closing opportunities with existing accounts.
• High performance: Consistently meeting monthly, quarterly and annual individual and team targets.
• Collaboration: Work closely with sales, product, marketing and customer success teams to ensure a smooth and effective customer experience.
• Customer Advocacy: Collect customer feedback and advocate for their needs with the product team to drive continuous improvement.
• Reporting & Documentation: Maintain detailed records of customer interactions, progress, and feedback using CRM tools.

What You'll Bring to the Table

• Experience: 2+ years in account management, customer success, or a related field. Experience in the education or tech industry is a plus.
• Strong Sales Skills: Demonstrated ability to upsell and cross-sell, identify new business opportunities within existing accounts, and achieve sales targets.
• Negotiation Skills: Strong ability to negotiate contracts and terms with clients while maintaining positive relationships.
• Self-Motivated: Ability to work independently, manage a sales pipeline, and be proactive in identifying opportunities for account growth.
• Strong Communication Skills: Excellent verbal and written communication skills with the ability to build rapport and engage with customers effectively.
• Problem-Solving Abilities: Ability to think critically and solve problems quickly and efficiently, with a customer-first mentality.
• Customer-Focused: Passionate about providing an exceptional customer experience and committed to customer success.
• Tech-Savvy: Comfortable using CRM tools, SaaS products, and the ability to quickly learn new software platforms.
• Organizational Skills: Strong time management skills, with the ability to juggle multiple accounts and priorities simultaneously.
• Bachelor’s Degree (or equivalent experience)

Nice to Haves

• Experience in Ed Tech sales or experience and/or knowledge of Early Childhood Education.
• Experience in SaaS.
• Experience with our tech stack.

Tech Stack

• Salesforce, Salesloft, Gong, Google Suite, Slack.

$65,000 - $110,000 a year

CAD $65,000-$70,000 base, $105,000-$110,000 OTE uncapped per year; evaluation of the offer for the successful candidate will be based on relevant experience. This role would be eligible to participate in the Employee Stock Option Plan.

Don’t have all the requirements but convinced you’ll be able to make an impact? We’d love to hear from you! Please note that we place serious consideration to your application responses to all questions; only completed profiles will be considered for this role.

Lillio Perks!

• Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year. You must be willing to travel in-person as required for the role.
• Health benefits package includes medical, dental and vision.
• 401K matching, and HSA contribution for US employees.
• Paid time off, including vacation, personal and volunteer days.
• Opportunities for learning, mentorship and professional development.
• A subscription to the mindfulness and meditation platform, Headspace.
• Ongoing team-wide and company-wide virtual social activities and success celebrations.

Accessibility

Lillio is committed to inclusiveness, equity and accessibility. If you require accommodations at any step of the application or interview process, please indicate so under the "Accommodations Question" box on your application. Accommodations may include but are not limited to: alternative methods of communication, providing a detailed “what to expect”, or modified testing. Please note this list is not exhaustive and we are more than happy to discuss other accommodations as required.

Commitment to Diversity

Diversity, Inclusion and Belonging are central to Lillio's core values. Lillio aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the day-to-day culture at Lillio through our Diversity, Inclusion and Belonging (DIBS) committee, our bi-weekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.

Equal Employment

Lillio is an equal employment opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.