Account Manager

Orium is seeking a dynamic and experienced Account Manager to join our team. In this role, you’ll work closely with customers to transform ideas and opportunities into successful project engagements. You're a people person who thrives on building relationships and trust, and you love working with customers. With experience in digital, e-commerce, and professional services agencies, you understand the complexity of scoping and delivering project work. You possess a deep understanding of software design and development for various user interfaces, including retail e-commerce, D2C, B2B, and workplace tools. Your broad knowledge allows you to advise effectively on software and technology while leading strategic programs with multiple stakeholders and multi-year timelines.

Responsibilities

• Working collaboratively with the account services team, you'll shepherd opportunities through our sales process, including pitch and SOW development.
• Develop and maintain comprehensive account plans, driving growth and building cross-departmental relationships by negotiating renewals, expanding our reach, and presenting new ideas to customers.
• Support new business development within existing customers.
• Manage existing accounts, account plans, and serve as a point of first contact for your clients within Orium.
• Maintain strong working relationships with delivery teams to support engagements according to the scope and with a high degree of quality.
• Attend and participate in meetups, conferences, and other industry events.
• Review delivery teams’ implementation to ensure alignment to vision, goals, and that the solution is meeting the identified customer success criteria / KPIs.
• Help lead roadmap planning, various design and strategic workshops, quarterly business reviews, and project check-ins as a trusted advisor to the client.
• Able to travel to meet customers and partners across the Americas (global travel may be required but few and far between, if so).

Skills and Qualifications

• 5+ years experience in account management, customer success, sales or business development.
• 3+ years experience working in a professional services customer-facing role; must be comfortable communicating with clients.
• Proven experience managing accounts with projects or offerings across websites, e-commerce experiences, or other design/development opportunities.
• Knowledge of the digital commerce landscape and an understanding of the emerging technology ecosystem, including Composable Commerce, modular DXP, customer data platforms, and journey orchestration.
• Comfortable juggling many responsibilities at one time and playing different roles on the team and in projects if necessary.
• Strong presentation skills to showcase learnings and recommendations to executive stakeholders and gain their buy-in.
• Experience in aligning teams and bringing together several stakeholders through collaborative work.
• Excellent communication and time management skills.
• Prior experience with Google Analytics and/or Adobe Analytics; GAIQ certification is an asset.
• Experience working with conversion rate optimization (CRO) and/or A/B and Multivariate.
• Professional working fluency in Spanish is a bonus; however, is not required.

Is this Role a Fit for You?

The role emphasizes team collaboration, user-centred thinking, and business acumen, as well as strong account and relationship management. We value leaders with a maker's attitude, collaborative energy, and entrepreneurial spirit.

• You are passionate about client engagement and appreciate that these relationships create the ability to collaboratively define the product strategy for our upcoming client projects.
• You have an interest in making the business work and see your craft as a tool that can solve business challenges.
• You thrill at the concept of helping teams deliver a concrete product and have an eye for detail.
• You relish every opportunity to move things forward with your can-do attitude and you eagerly share your entrepreneurial spark.
• You enjoy knowledge sharing in all directions and genuinely care about what makes people tick.

Benefits and Perks

• Enjoy a flexible schedule of full-time hours. As a remote-first organization, we care about the work you do, but it’s up to you to choose where and how you do it.
• Explore ongoing opportunities for professional development: training, conferences, certifications, and in-house peer mentorship.
• Experiment with new techniques, wear multiple hats, and learn about new disciplines.
• Pursue independent projects, explore new ideas, and challenge yourself in your field with dedicated “Awesome time” (self-directed professional development) annually and quarterly training budgets.
• On top of standard medical and dental coverage, we offer benefits like a parental leave top-up plan, an EAP, mental health coverage, virtual healthcare, and a minimum vacation policy.
• Our Toronto HQ is a modern, ergonomic space complete with hotelling standing/sitting desks available and an open-concept social atmosphere.
• Additional perks are available including in-house mindfulness sessions, remote group get-togethers, and more!
• The Canada On Target Earnings range for this role is $140,000 - $155,000 CAD. The pay offered will depend on several relevant factors.

Performance and Growth Expectations

We emphasize accountability for outcomes, but autonomy in activities. Your work will be measured across a number of data points and will also be measured on the basis of client and user satisfaction.

About Orium

Orium is the leading consultancy and systems integrator in the Americas. We have over a decade of experience in digital programs, working closely with best-in-class technology partners.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible environment as we build a workforce that reflects the diversity of the community.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future.

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