Account Executive, Membership & Fan Services

Position Title:

Account Executive, Membership & Fan Services

Department:

Ticket Sales & Service

Term:

Full Time

OVERALL RESPONSIBILITIES

Account Executive, Membership & Fan Services will be responsible for day-to-day ticket department and account support while learning the Hamilton Tiger-Cats. The primary focus is supporting the retention of ticket members and providing overall fan and customer service needs of our fanbase through email/phone communications and other customer service, sales and administrative initiatives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

1. Service-based emails and phone calls to full, half and multi game members.
2. Administration and growth of Hamilton Tiger-Cats Home Field Advantage program.
3. Service as it relates to digital ticketing support and troubleshooting.
4. Accounts payable to ticketing department.
5. Account Management in ticketing system and CRM system.
6. Management of promo codes to assist with group sales efforts of Ticketing department.
7. Prospect, engage and close group and new season seat sales through targeted prospecting, meetings, and networking channels.
8. This individual will be an important ambassador for the Club’s Business Development agenda. Candidate must be an analytical person who is consistently focused on possibilities vs. limitations, employing a positive, collaborative team approach to all internal and external relations.
9. Work closely with Ticket Operations department to ensure accurate fulfillment of all ticket transactions. Participate in various Ticketing team and community events as assigned.
10. Maintain accurate records in support of ticket sales and service and CRM efforts as defined by the organization.
11. Other Tasks/Duties – Actively participate in Tiger-Cats gameday experience; attend all Tiger-Cats home games and will also assume other job function related duties not specifically defined in this offer as assigned by the candidate’s direct report.

Measurements of Success

1. Provide customer service to fanbase in an efficient manner (response within 24 hours).
2. Accountable to individual results.
3. Achieved or surpassed Ticketing team revenue goals.
4. Actively participating in all ticket sales team meetings and events.

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

1. Must be a great communicator!
2. Strong organizational and time management skills.
3. Has the ability to create, develop and nurture relationships.
4. Is positive, outgoing and enjoys customer service!
5. Ability to multi-task and work under pressure in a fast-paced environment.
6. Is self-motivated and gets out of bed every day excited about coming to work and providing a great experience for our fans!

Education and Experience:

1. Minimum 1-2 years applied customer service/sales experience.
2. Post-secondary degree/diploma in marketing, business, sports administration, or other related disciplines an asset.

OTHER CONSIDERATIONS

1. Will be required to work all home games, as well as weekends and evenings when necessary.
2. Always required to have access to a vehicle.

CONTACT: Please send resume via email to: ticketsales@ticats.ca with subject line: Account Executive – Membership & Fan Services

Thank you for your interest in the Hamilton Tiger-Cats Football Club. Only those selected for an interview will be contacted.