Account Executive , Institutional Client Services (Toronto Office)

Business Unit: North America Institutional
Job Description:

This position serves as the main point of contact with Russell Investment’s institutional clients regarding high-quality trust, custody, accounting, and administration services. The Account Executive partners with the primary relationship owners and/or Client CIOs in executing the client's objectives and supporting the client's overall satisfaction with Russell Investments across the full variety of our services including OCIO, Investment Management, and Custom Portfolio Solutions (CPS). This position also provides resolution and innovative solutions to meet client administration needs while mitigating financial, legal, and reputational risk to Russell Investments and its clients.

This position will be located in our Toronto office and requires a highly motivated, proactive self-starter with an ability to work independently and collaboratively in a fast-paced environment.

Role Summary

The responsibilities of the individual in this position include:

• Primary responsibility and lead for trust, custody, accounting, and administration services. Ensures overall client satisfaction of asset servicing deliverables and supports the entire client service team regarding strategic management of client relationships within the asset servicing program.
• Lead and support clients through audits.
• Mitigate financial, legal, and reputational risk to Russell Investments and clients. Maintain current knowledge of legal, risk, and client audit regulations. Maintain appropriate legal documentation to ensure regulatory and policy compliance.
• Provide subject matter expertise (SME) to support sales initiatives and new business prospects. Facilitate as SME in product teams or project management where applicable in partnership with key stakeholders for implementation and success.
  • Commingled and mutual funds as well as separate accounts
  • Custody and accounting for derivative and alternative investments
• Ability to drive forward required Anti-Money Laundering/compliance documentation and execution of client legal agreements that include but are not limited to Non-Disclosure Agreements, Investment Management Agreements, and Subscription Agreements.
• Coordinate with the client and internal business units to ensure successful client lifecycle from conversion to de-conversion.
• Help manage and facilitate client deliverables, that include but are not limited to statement delivery, compliance due-diligence questionnaires, required disclosures, and investment reviews.
• Support the primary relationship owners and/or Client CIOs on all areas of client administration.
• Partner with Client CIOs and Investment Analysts to ensure a coordinated client experience as well as acting as back-up for Investment Analyst responsibilities.
• Consolidation of client data for internal and external reporting.

The successful candidate will have extensive demonstrable skills and experiences including the following:

• High exposure and strong knowledge of the investment industry, employee benefit plans, and institutional investments
• 3+ years of professional experience in client or customer service within the financial services industry.
• Strong legal, securities, and institutional compliance knowledge (e.g. Federal and Provincial laws and regulations)
• Exceptional client service experience/skills
• Project management experience
• Assertive, self-motivated and self-directed; possess a high level of initiative
• Exceptional leader with proven skills and ability to influence others
• Ability to excel in a fast-paced, client deadline-driven environment
• Ability to work efficiently and accurately under pressure to meet deadlines
• Superior verbal, written, and communication skills
• Excellent problem-solving and analytical skills
• Team-oriented; networking with others and partnering with peers