Absence Management Coordinator

Job Summary

Reporting to the Specialist, Absence Management, the Coordinator, Absence Management will support the disability management process for both occupational and non-occupational illness or injury.

Duties & Responsibilities

• Coordinate all activities related to team member’s disability/workers compensation claim including the facilitation and timely submission of paperwork
• Facilitate the submission of illness or injury claims with third party insurance carriers and independent claim adjudicators
• Ensure paperwork submission requirements are met in a timely manner
• Monitor email requests and respond to routine questions from team members, managers and third party administrators
• Collaborate with team members, managers, insurance carriers and People and Culture Advisors with respect to return to work and accommodation
• Liaise with Payroll to report absences, research discrepancies, and resolve employee record issues
• Assist with data collection for reporting purposes
• Maintain and update team member records including enrolments, changes and terminations in conjunction with the Benefits Coordinator
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• 1-3 years of work experience in an administrative role
• University Degree/Certificate in Human Resources Management and/or diploma/degree, preferably in a health related field such as disability management, occupational therapy, or vocational rehabilitation or equivalent is an asset
• Proven Customer Service
• Experience with internal people systems, for example, Human Resources Information Systems (HRIS)
• Excellent communication skills, both oral and written
• Experience in Google suite, Gmail, drive, docs and sheets
• Ability to maintain a high level of confidentiality.

Location

Toronto Downtown Office (250 Yonge Street) #LI-Hybrid

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.