911 Communications Operator

Are you calm under pressure, passionate about public safety, and eager to make a difference in your community? Join our team as a 911 Communications Operator with the City of Medicine Hat and play a vital role in coordinating emergency responses. You will be the first point of contact in critical situations, ensuring that emergency services are dispatched quickly and accurately. If you thrive in fast-paced environments and value teamwork, this role could be a perfect fit for you!

1. Receive, evaluate, and respond to 9-1-1 and non-emergency calls, dispatching regional and/or local Protective Services based on established protocols.
2. Monitor alarm systems and corporate emergency lines, coordinating appropriate responses.
3. Accurately enter and maintain incident data in various computer systems and generate required reports.
4. Maintain confidentiality of all information acquired on the job.
5. Perform administrative duties, including clerical tasks and back check queries, as required.
6. Attend all training mandated by the City of Medicine Hat Emergency Services to stay current with procedures and protocols.
7. Collaborate with emergency personnel, city staff, and the public, ensuring effective communication and coordination.

1. Strong interpersonal and communication skills, with the ability to stay calm and effective in high-pressure situations.
2. Exceptional organizational skills, capable of managing multiple tasks during emergencies.
3. A team-oriented mindset, ready to work with fellow employees and external agencies to achieve a common goal.
4. Proficiency in using Microsoft Office and other relevant software; adaptability to new dispatch systems.
5. A commitment to maintaining confidentiality and handling sensitive information responsibly.
6. Willingness to continuously learn and adapt, with a focus on health, safety, and mental well-being.

1. Completion of Grade 12 or High School Equivalency diploma.
2. Certification in Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD).
3. Standard First Aid & Level C CPR certification.
4. Previous experience in emergency dispatch or telecommunications is considered an asset.
5. Excellent vision (with corrective lenses if necessary) and no degree of color blindness.
6. Ability to meet hearing requirements, including passing a Hearing-in-Noise Test (HINT).
7. Successful completion of an emergency communications skills evaluation aptitude assessment.
8. Successful completion of a Police Security clearance.
9. A combination of training and experience may be considered.

1. Make a difference: Contribute to the growth and development of our employees, fostering a culture of continuous learning and professional advancement.
2. Collaborative environment: Work alongside passionate professionals dedicated to achieving excellence and driving positive change within the organization.
3. Career growth opportunities: Access to ongoing training, development programs and advancement opportunities to support your professional growth and career aspirations.
4. Competitive rate of pay: Starting at $36.07/hour.