3rd key

Position: Lead Supervisor

Location: Montreal, QC, CA

Role Overview

The Lead Supervisor role is an integral part of the store’s overall success, modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Responsibilities

Sales

1. Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
2. Endorses, models, and develops team to deliver Coach’s Selling and Service expectations.
3. Enforces sales strategies, initiatives, and growth across all categories.
4. Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
5. Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results-driven, including through team selling and selling to multiple customers.
6. Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
7. Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results.
8. Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives).
9. Solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate.
10. Develops both self and individual product knowledge skills and remains aware of current collections.
11. Understands the positive sales impact staffing has on the business and recruits accordingly.
12. Coaches, develops, and motivates the team on a daily, weekly, and monthly basis to meet goals and utilize Company tools.
13. Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and performance development.

Operations

1. Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and proactively.
2. Demonstrates strong business acumen.
3. Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor.
4. Maintains interior and exterior upkeep of the building with partnership from the corporate office.
5. Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures.
6. Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
7. Ensures all daily tasks are completed without negatively impacting service of Coach standards.

Competencies Required

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on The Fly
6. Perseverance
7. Dealing with Ambiguity
8. Strategic Agility
9. Building Effective Teams
10. Managerial Courage

Additional Requirements

Experience: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer.