12 month Term Business Process Advisor (U24-339)

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: January 5, 2025
TITLE: 12 month Term Business Process Advisor (U24-339)
DEPARTMENT: Operations
WORK LOCATION/OFFICE: Airdrie
STATUS: 12 Term - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:

Under the general direction of the Supervisor Business Operations, the Business Process Advisor will primarily be responsible for working within the Operations Project Management Office with the company’s Capital Delivery processes and Construction Management Tools, such as CRM, PMT, CMS, and PowerBI. This role is responsible for building, investigating and reporting on inquiries and requests from the Operations Project Management Office (OPMO) as well as identifying business requirements and providing guidance and advice on overall system and process improvements.

Please note this is a twelve (12) month term position.

DUTIES & RESPONSIBILITIES INCLUDE (but are not limited to):

• Identify root causes of business problems and requests by conducting trend analysis to support strong and rational business cases for process improvements.
• Research and understand business processes, methodologies, and strategies to create metric and analytical reporting.
• Provide business requirement analysis and modeling expertise for business processes.
• Elicit feedback from key stakeholders by conducting project workshops, interviews, and reviews of data from existing documentation to understand and determine business solutions and opportunities.
• Create workshop materials and facilitate sessions with stakeholders to identify process improvements, including final validation and peer sign off with stakeholders throughout the organization.
• Create, design and maintain ad-hoc and standard reports utilizing CRM, SAP, PMT and Power BI reporting tools to support business improvement initiatives.
• Enhance the application of analytics and business intelligence in business decisions by analyzing reports to identify trends and making recommendations based on findings to reduce costs and improve project delivery.
• Apply quality assurance best practices for work management, reporting and analytics services.
• Perform “root cause” analysis to review and analyze the effectiveness and efficiency of existing policies, procedures and practices.
• Provide recommendations to management for process improvements and facilitate the implementation of approved improvements.
• Align business performance metrics and project reporting to ensure compliance in project management operations and initiatives.
• Develop and validate documentation of Capital Delivery business processes and procedural documentation to align with compliance for both legislative and internal performance requirements.
• Support leaders with the re-design of business processes including clarifying, identifying issues and facilitating changes to attain the highest levels of control, compliance, customer service and efficiency.
• Support the development and maintenance of both internal and external customer relationships with stakeholders to investigate, resolve problems and meet project delivery expectations.
• Provide informal leadership and training to work teams and individuals.
• Support the OPMO team workload to ensure deliverables are completed on time and within cost and quality expectations.
• Special projects and other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent verbal and communication skills, including listening and writing.
• Proven ability to express complex project concepts, both verbally and in writing, to diverse groups.
• Demonstrated presentation skills with the ability to create, deliver and facilitate meetings, presentations and training programs tailored to various audience types in both formal and informal settings.
• Experience in process or business analysis, including defining operating models, designing new processes and their validation, understanding drivers for change and articulating high level business requirements.
• Ability to mentor others in standard usage of tools and Process Modeling best practices.
• Demonstrated ability to build strong partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
• Demonstrated commitment to customer service excellence.
• Stakeholder focus, with the ability to understand the stakeholders’ business needs and work to resolve issues.
• Exceptional organizational, time management and research/information gathering skills to effectively manage multiple priorities and competing demands under pressure in a dynamic and changing environment.
• Demonstrated ability to work independently without direct supervision and use good judgment and discretion.
• Demonstrated analytical skills required to identify problems, resolve issues, evaluate possible solutions, gain consensus and think strategically.
• Proven ability to work with ambiguous situations that do not necessarily have prescribed solutions.
• Advanced computer skills in Microsoft 365, Microsoft Office Applications, SAP, CMS, Microsoft Project Pro and SharePoint.
• Demonstrated experience using reporting tools and data structures including Power BI, Hana (data models, power views), Business Warehouse/Power House, CRM Advanced Find, SAP data queries etc. to gather and combine information from various reporting tools.
• Knowledge of Project Management best practices (PMI) including Project Management Book of Knowledge.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree or Diploma in Business, Commerce, Information Technology, or a related discipline plus a minimum of five (5) years of experience in a role whose primary duties include either business process improvement or business analysis or process/business analysis.

PREFERRED QUALIFICATIONS:

• An International Institute of Business Analysis (IIBA) accredited certification from a recognized post-secondary institute in Business Analysis, Business Intelligence, or Data Analysis or a professional designation through the IIBA would be considered an asset.
• A Prosci or Project Management certificate, or a Project Management Professional (PMP) designation would be considered an asset.
• Other credentials, such as Six Sigma, ITIL, DevOps, Agile, Azure, Scrum master, or Scrum Product Owner would be considered assets.

Special Conditions:

• Due to geographic considerations travel, including overnight, is required.
• Possess and maintain a valid Alberta Motor Vehicle class 5 driver’s license in good standing, is required.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply".

We thank all applicants for their interest; however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com