Training Specialist

Key Responsibilities of the Training Specialist:

• Supports the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels
• Works proactively to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution
• Delivers on plans where human resources initiatives & hotel targets are achieved
• Works with key stakeholders, effectively managing and reviewing the life cycle of the team within the hotel, fostering a culture of growth, development and performance
• Responsible for the Human Resources budget and training plan, where together with management, facilitates the evaluation of team performance
• Builds and maintains effective working relationships with all key stakeholders
• Reviews and scrutinizes employee resourcing, compensation, employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Training Specialist:

• Proven experience in HR with excellent problem-solving capabilities
• Excellent managerial skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills