Service Advisor

We, at E.K.Kanoo, are looking for a Service Advisor. The ideal candidate is responsible for providing excellent customer service and acting as a liaison between customers and the automotive service department. They assist customers in scheduling vehicle repairs and maintenance, explain services and costs, and ensure customer satisfaction throughout the entire service process. The Service Advisor plays a crucial role in maintaining customer relationships and maximizing service department revenue.

Job Purpose, Duties & Responsibilities

1. Responsible for achieving the monthly sales target.
2. Responsible for communicating with the clients to identify and record vehicle issues.
3. Responsible for promoting the products and services to the clients.
4. Ensure customer service excellence is maintained.
5. Responsible for following up on the jobs’ orders with all concerned parties.
6. Collaborate with other service advisors and department staff to ensure smooth operations and a positive customer experience.
7. Handle customer inquiries, concerns, and complaints promptly and professionally, aiming for resolution and customer satisfaction.
8. Communicate with technicians to provide them with necessary information and ensure repairs are completed as per customer expectations and within the promised timeframe.
9. Ensure all quality standards, processes, procedures and policies are met at all times.
10. Provide all necessary progress reports on a regular and as required basis.
11. Responsible to follow and implement relevant requirements of Environment, Health, Safety & Quality manual.

Required Skills, Qualifications & Experience

1. High school diploma or equivalent; additional vocational or technical training is a plus.
2. Previous experience 2-3 years in automotive service or customer service roles is preferred.
3. Strong communication and interpersonal skills to effectively interact with customers, technicians, and other team members.
4. Excellent problem-solving and decision-making abilities.
5. Knowledge of automotive systems, repairs, and maintenance procedures.