Security Officer

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing?

As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Monitor and control staff entrances.
2. Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately.
3. Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained.
4. Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies.
5. Responsible for checking goods received out of hours.
6. Maintain system that records the issue and receipt of departmental keys.
7. Operate, check and monitor the CCTV system.
8. Patrol the hotel on a regular basis ensuring fire walks take place and are recorded.
9. Ensure safe passage of cash transfers within the hotel.
10. Support evacuation of the hotel during fire alarm situations.
11. Monitor suspicious packages and be aware of bomb and terror threat procedures.
12. Provide secure storage for guest oversized items.
13. Ensure hotel facilities and function rooms remain secure and locked when not in use.
14. Maintain the Security Log Book and Incident Reports.
15. Investigate and report all allegations of theft, criminal damage and other incidents.
16. Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations.
17. Report any maintenance or hazard issues to the supervisor on duty.
18. Adhere to all Health and Safety Regulations.

What are we looking for?

A Security Officer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. High School or Secondary Vocational School graduate.
2. Proficient with hotel security operations.
3. Possess a strong sense of responsibility and service.
4. Good work attitude and always alert.
5. Able to communicate effectively and clearly.
6. Knowledgeable of resources and utilize them efficiently.
7. Literacy in English to meet business needs, preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!