Sales Executive

Job Objective

Act as a front line sales executive and contribute to the revenue share through retail and direct sales. Address customer service requests ensuring a high level of customer satisfaction, thereby supporting the organization in effectively building and maintaining customer relationships.

Main Responsibilities

• Promote and cross-sell Batelco's existing range of products and services through retail shops, telemarketing, road shows, and other events to achieve individual sales targets.
• Conduct market studies to identify venues for hosting events and roadshows.
• Conduct roadshows, events, and make telemarketing calls to generate sales leads.
• Process all types of customer service requests (e.g., service provisioning, bill payments, queries, complaints) in a timely and accurate manner.
• Regularly track and clear all suspended and rejected service requests.
• Conduct background checks (e.g., credit check, age, blacklist) for provisioning services.
• Collect, validate, and upload consumer documents and initiate service provisioning requests.
• Restore disconnected services on time in line with credit control procedures after receiving outstanding dues on customer accounts.
• Carry out daily cash and revenue collection in a safe and secure manner. Prepare and tally daily financial transactions.
• Deposit all revenue collections ready for banking within the stipulated time period.
• Conduct and report daily stocktakes to ensure optimum inventory levels are maintained.
• Liaise with internal departments to address customer queries related to partial payments, disputes, instalments, refunds, or transfers.
• Liaise with the Product Marketing and Marketing Communication teams for promotions at retail outlets.
• Follow processes and quality standards while addressing customer requests to ensure a high level of customer satisfaction.
• Undertake execution of any project or initiative for the department and organization as identified based on business needs.
• Take ownership of attending trainings as per the plan.
• Take ownership of completing the PMS process and employee engagement surveys on time.
• Continuously share knowledge and understanding of the telecom industry and business trends.

Qualifications

• 0-3 years of experience in Sales & Marketing.
• Experience in customer care or a customer environment.
• Fluency in oral and written Arabic and English or other languages.
• Bachelor’s Degree in Marketing or Sales.