IT Supervisor

As the IT Supervisor at Hawar Resort by Mantis, you will ensure the efficient operation of the resort's IT infrastructure, systems, and networks. You will oversee system installations, upgrades, maintenance, and troubleshooting while supporting daily operations. You will provide technical guidance, and collaborate with all departments to ensure technology enhances guest experience and operational efficiency. The ideal candidate will have strong technical knowledge, problem-solving skills, and leadership capabilities within a luxury hospitality environment.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

1. Systems Analysis & Improvement: Analyze current IT systems and provide recommendations for upgrades and improvements to meet operational needs.
2. Systems Development & Implementation: Supervise the installation of hardware and software systems, ensuring they meet resort and brand standards.
3. Testing & Troubleshooting: Conduct system tests, troubleshooting, and quality assurance to ensure smooth operations.
4. Data Security & Recovery: Implement and manage safety procedures, data protection strategies, and recovery plans.
5. Documentation & Compliance: Develop user manuals, policies, procedures, and safety protocols for IT operations.
6. Cross-Department Collaboration: Collaborate with other departments to support and enhance resort operations through technology.
7. Project Execution: Ensure that installations, maintenance, and upgrades are completed on time, within budget, and meet specifications.
8. Task Management: Prepare work schedules, delegate tasks, and manage IT-related budgets.
9. Continuous Learning: Stay updated with the latest industry trends and ensure the team receives regular refresher training.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (Associate's degree may be accepted with relevant experience).
• Certifications in IT systems or networking will be considered an asset.
• Minimum of 3-5 years of practical experience in installing, maintaining, and managing IT systems, preferably in a hospitality environment.
• OASYS system experience and familiarity with Accor systems and platforms are highly preferred.
• Strong knowledge of hotel IT systems such as PMS, POS, networks, security systems, and business applications.
• Solid understanding of cybersecurity and data protection best practices.
• Excellent communication, interpersonal, and leadership skills.
• Ability to troubleshoot under pressure and provide timely solutions.
• Strong organizational and time management abilities.