Front Desk Agent

Bachelor of Hotel Management(Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Front Desk Agent

As a Front Desk Agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Guest Service Excellence: Greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. Handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Address guest inquiries, requests, and concerns promptly and professionally.
• Operational Support: Manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordinate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals. Maintain accurate guest information in the property management system (PMS).
• Administrative Support: Process guest payments and ensure billing accuracy. Handle guest complaints and resolve issues professionally. Assist in preparing daily reports, including occupancy levels, arrivals, and departures.
• Team Collaboration: Work closely with other departments such as housekeeping and maintenance to ensure a seamless guest experience. Collaborate with the front office team to meet operational needs.
• Health, Safety, and Compliance: Adhere to all health, safety, and resort policies. Maintain compliance with resort regulations and guest confidentiality protocols.

Desired Candidate Profile

Qualifications

Experience: Previous experience in a similar role within the hospitality industry is preferred.

Communication Skills: Strong verbal and written communication skills in English; Arabic is a plus.

Customer Service Focus: A passion for delivering exceptional guest service.

Organizational Skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.

Technical Proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.

Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.

Professionalism: A professional, approachable, and friendly demeanor.