Front Desk Agent

Bachelor of Business Administration(Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.

• Greet and check-in guests, providing a warm welcome and efficient service
• Handle guest inquiries, requests, and complaints with empathy and professionalism
• Process check-outs, including accurate billing and payment handling
• Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
• Maintain thorough knowledge of hotel facilities, local attractions, and services
• Collaborate with other departments to ensure guest needs are met promptly
• Manage reservations, room assignments, and special requests
• Ensure the front desk area is organized and well-stocked with necessary supplies
• Assist with administrative tasks, including report generation and inventory management
• Adhere to hotel policies and procedures while maintaining a customer-focused approach
• Participate in ongoing training to enhance guest service skills and product knowledge

Qualifications

• Minimum of 1 year experience in a guest services role, preferably in a hotel setting
• Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)
• Excellent communication and interpersonal skills with a focus on customer service
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
• Experience with Opera hotel management software preferred
• Strong problem-solving abilities and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Physical ability to stand for extended periods and occasionally lift up to 20 pounds
• Multilingual skills, particularly Arabic and English, are highly advantageous
• Ability to remain calm and professional in high-pressure situations
• Demonstrated organizational skills and ability to multitask efficiently

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Administration

Keywords

• Front Desk Agent