Shift Manager

Skills:

• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team
• Excellent multitasking ability
• Problem-solving skills
• Interpersonal relationship skills
• Strong leadership ability
• Organizational skills

Roles and Responsibilities:

• The Shift Manager has the responsibility to train and support new Juicers in their team.
• The Shift Manager will gain basic knowledge and understanding of stock handling and will support with weekly counts, re-counts, and support the Bar Manager.
• Support the Bar Manager to achieve daily, weekly, and monthly sales targets and other tasks communicated by the Bar Manager and Market Management.
• Train new Juicers in all JQ Modules from E-Campus, ensuring strong brand and operational standard BTC.
• Maintain and ensure Daily Concept Workflow and usage of Trail, to ensure a controlled and stable daily SOP and high standard for cleanliness within the bar.
• Achieve a good understanding of basic stock handling and support the bar.
• Handle and take care of guest complaints communicated by online channels, in-store complaints, and informed by the Market Management.