Client Relationship Manager

Role Overview-

As a Client Relations Manager your main responsibility is to manage and maintain relationships between the company and its clients. You’ll be communicating regularly with our clients to understand their needs, resolving any problems and ensuring that their overall experience with the company is positive.

To succeed in this role, you must have excellent communication, negotiation, and problem-solving skills, along with the ability to build and maintain strong relationships with clients. You will work closely with other members of your team to ensure that clients are satisfied and that their needs are being met.

Other key responsibilities include maintaining accurate client records, analyzing customer feedback, and implementing strategies to improve customer satisfaction.

Main responsibilities-

Client Relationship Management:

• Develop and maintain strong relationships with key decision-makers at corporate clients.
• Proactively identify and address client needs and concerns.
• Provide exceptional client service and support.

Client Acquisition:

• Prospect and qualify potential clients.
• Develop and deliver compelling sales presentations.
• Negotiate contracts and close deals.

Client Retention:

• Implement strategies to retain existing clients and minimize churn.
• Monitor client satisfaction and take proactive measures to address any issues.

Revenue Generation:

• Achieve and exceed sales targets.
• Analyze sales performance and identify areas for improvement.
• Implement strategies to increase sales efficiency and effectiveness

Cross-functional Collaboration:

• Collaborate with sales, marketing, product, and operations teams to deliver seamless client experiences.
• Work with internal teams to ensure timely and accurate delivery of services.

Main requirements:

• BSc in business, communications, marketing or any related field
• At least 3 years’ experience in customer service or sales, preferably with FinTech products
• Excellent communication skills in English and Arabic.
• Attention to detail and target oriented
• Demonstration of willingness to contribute to the team beyond own immediate tasks