Customer Support Specialist

Are you a communications expert with a keen commercial sense and a passion for customer contact? As a Non-Life Insurance Customer Support Specialist, you'll play a key role in managing customer requests. You'll work independently and rigorously, while offering customized solutions tailored to policyholders' needs. With the possibility of hybrid work after three months, excellent benefits and an attractive salary, this opportunity allows you to develop your career in a dynamic environment. Join a team that fosters growth and professional fulfillment. Apply today and contribute to our customer's success!

Description

• You manage and process customer requests for non-life insurance (car, home, liability, etc.) received by post, ensuring that responses are accurate and efficient.
• You rigorously monitor customer files relating to non-life insurance products, and ensure that they are resolved within the agreed deadlines.
• You work closely with the various internal teams to provide optimum customer service and efficient case management.
• You identify solutions tailored to customers' specific non-life insurance needs, adopting a solution-oriented, customer-centric approach.
• You maintain a high level of performance and adapt quickly to changes in procedures.
• You have strong communication skills, both oral and written, and are able to explain non-life insurance products clearly and accurately.
• You demonstrate a commercial attitude, always seeking solutions tailored to customers' specific non-life insurance product needs.
• You are able to work independently, yet collaborate effectively as part of a team, particularly in the management of non-life insurance files.
• You are solution-oriented and customer-focused.
• You are a fast learner and adapt easily to changes in procedures.
• You have good language skills.

Offer

• As a consultant, we offer you a permanent contract with the following benefits;
• Health and group insurance
• A car or mobility budget after 1 year's activity
• 12 ADV days in addition to the statutory 20 days.