IT Support Officer

For one of our clients, located in Zaventem and active in the service sector, we are looking for a motivated IT Support Officer to strengthen the ICT service desk team. Do you already have knowledge and a strong interest in the IT world? And do you enjoy helping others? Don't hesitate and apply online!

Your tasks as IT Support Officer:

• Deliver first- and second-line support to end users, resolving technical issues related to software, hardware, networks and printers.
• Providing support in person, by phone, or remotely.
• Ensuring timely resolution of user problems and escalating when necessary.
• Setting up and configuring PCs, user accounts, and access permissions.
• Maintaining IT asset inventory and managing software licenses.
• Creating support materials and user guides.
• Collaborating with external vendors for repairs and maintenance.
• Organizing IT training sessions for staff.
• Generating reports on support requests and system performance.
• Ensuring compliance with security and governance policies.
• This role also involves improving service quality and supporting the overall IT infrastructure.

Your profile as IT Support Officer:

• Previous experience in customer support is a plus.
• Familiarity with Microsoft Windows and Office applications.
• Basic understanding of networking and telecommunications.
• Solid knowledge of PC hardware.
• Ability to support mobile devices (iOS, Android).
• Capable of explaining technical solutions to non-technical users.
• Strong communication skills in English; knowledge of French and Dutch is advantageous.
• A collaborative team player who works well with colleagues across departments.
• Service-oriented with strong troubleshooting abilities.
• Motivated, creative, adaptable, and able to handle stress effectively.

The offer as IT Support Officer:

• An interim contract with option fixed after 26 weeks.
• A nice salary package complemented by fringe benefits.
• A great position within an international and modern company.
• Various opportunities to follow training courses.

About the job

Contract Type: TEMPORARY

Specialism: Business Support

Focus: Administration

Industry: Trade and Services

Workplace Type: On-site

Experience Level: Entry Level

Language: Dutch - Professional Working

Second Language: French - Professional Working

Third Language: English - Bilingual

Location: Zaventem