Vehicle Handover & Product Trainer

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Volvo, Mack and UD trucks are proud to be part of Volvo Group Australia (VGA). Every day, the Volvo Group across the globe, our trucks, buses, engines, construction equipment, financial services and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talented individuals with sharp minds and passion across the group’s leading brands and entities.

VGA is offering a unique opportunity for an experienced truck driver to represent VGA in all aspects of Vehicle Handover (VHO) and Product Training. This is your chance to embrace a new challenge as a Vehicle Handover and Product Trainer and become a product expert, representing the Volvo, Mack, and UD Trucks brands while supporting customers and dealers through the delivery process and enhancing their understanding of our vehicles.

In this role, you will work closely with the Vehicle Handover and Driver Development Manager to develop and implement VHO strategies that enhance customer satisfaction across all three brands. You will also collaborate with internal stakeholders to identify areas for VHO support, driving an exceptional customer experience. If you're passionate about trucks, customer satisfaction, and want to get exposure to the training side of things, this role is perfect for you!

Key responsibilities:

1. Support change management for VHO processes and collaborate with central teams to implement best practices locally.
2. Serve as the Vehicle Handover expert for Volvo, Mack, and UD Trucks, aligning techniques to enhance customer satisfaction.
3. Assist dealers with fleet deliveries and provide on-the-job VHO training to dealer representatives.
4. Develop and deploy VHO training curricula with the Driver Development Manager and Competence Development team.
5. Develop and deliver comprehensive training programs on Volvo Group Truck products, features, benefits, and usage.
6. Collaborate with the Driver Development Manager to tailor training based on identified areas for improvement.
7. Promote driver education programs to ensure safe and efficient truck operation, including alternative energy sources.

Who are you?

What we are looking for:

1. MC Combination driving license with experience driving trucks across various applications.
2. Excellent people skills with the ability to build rapport and engage with customers and dealers.
3. Strong presentation skills and the ability to effectively showcase products.
4. Experience or enthusiasm for training, with a keen interest in developing others.
5. A customer satisfaction mindset, always striving to exceed customer expectations and enhance their experience.
6. Availability to visit customers and dealers to support VHO and product training initiatives.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

1. Exciting opportunity for a lifestyle change, transitioning from driving to a product expert and trainer role.
2. Exposure to training and development, enhancing both your skills and career growth.
3. Base salary, company-provided vehicle (as required by the role), and company bonus.
4. Work with one of the world's most iconic brands and be part of a reputation that has been earned over a century.
5. A truly values-based organisation, inclusive workplace culture and passionate people shaping the world we live in.
6. Benefits for applicable staff including access to Sonder (Wellbeing & Safety Partner) for employees and family members, education assistance, Service Awards, income protection, private health insurance, personal computer loans, option to purchase additional leave, additional superannuation and generous paid parental leave provisions.
7. A strong commitment to safety and your health and wellbeing.
8. Free onsite parking at our Wacol Head Office with electric vehicle charging stations.

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We can't wait to hear from you. Apply today!

The successful candidate will be required to undergo appropriate background and reference checks. Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.

Apply Now, job advertising closes 11.59pm, 19th March 2025.