Ski Travel Specialist

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded again, as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!

We are looking for a Ski Travel Specialist to join our customer experience team in our offices in Southbank. The Ski Travel Specialist will be responsible for exceeding customer expectations through personalised service and customised packages. By building strong relationships with both customers and internal stakeholders, this role will play a key part in achieving business objectives, driving revenue growth, and establishing Luxury Escapes as the premier destination for discerning travelers seeking unforgettable ski and snowboard experiences.

Responsibilities

1. Curate comprehensive ski trips across multiple resort and property suppliers, ensuring exceptional value and experiences.
2. Conduct outbound sales and feedback calls with potential customers interested in ski deals.
3. Provide product and offering insights to team members to enhance the ski vertical.
4. Train and develop sales agents on ski products and processes.
5. Assist with the post-sales journey and document the process for continuous improvement.
6. Meet quality and productivity KPIs aligned with business objectives.
7. Deliver exceptional customer experiences through detailed knowledge of Luxury Escapes products, promotions, services, packages, and pricing.
8. Handle multiple sales inquiries across all contact channels (Phone, Chat, Email).
9. Use and maintain systems to support customers (e.g., Zendesk/Salesforce CRM, Sabre/Amadeus GDS, tour portals, scheduling tools, accommodation systems).

Requirements

1. Proven experience in the travel industry, particularly in ski and snowboard package sales.
2. Ability to work with various supplier portals and package custom ski trips.
3. Strong knowledge of global ski destinations, resorts, and industry trends.
4. Used to dealing with KPIs and thrives in a competitive environment.
5. Flexible with your availability.
6. Exceptional verbal and written communication skills, pay close attention to detail and extremely passionate about customer sales.
7. Driven to succeed, enjoys a challenge and working to achieve goals.

Benefits

1. Exceptional earning potential.
2. Flexible hours available.
3. Discounted Luxury Escapes holidays.
4. Birthday leave.
5. First class health and well-being program including onsite gym, yoga, meditation, with breakfast and catered lunch provided 5 days a week!
6. Fun & flexible working environment - Friday afternoon onsite gatherings (wine included!) and monthly celebration & recognition programs.

If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply here today! At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.