Retail Operations Coordinator

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity - because only when we break new ground together can we create something unique. Become part of our team of more than 19,000 employees worldwide and shape your future at HUGO BOSS!

HUGO BOSS Australia are looking for an experienced Coordinator to join our Retail Operations team based at our Support Office in Melbourne. The Retail Operations team are integral to enabling our stores to achieve sales and business KPIs through timely and effective support.

To be successful in this role you will have a proven track record in a high volume, fast paced environment providing administration support. Previous experience within the retail industry would be highly regarded. You will have sound written and verbal communication skills and exceptional attention to detail.

Please note: This role is a Fixed Term role on a 12 month contract.

What you can expect:

• Retail operations administration including management of the Retail Operations email account within agreed SLAs, running, devising and distributing business reporting and communication, revising, updating and advising of Store Operations policy and procedure, processing POS material, etc.
• Collaborating with Global Retail Operations to execute business directive and communication tools e.g. newsletters, policy & procedures, manuals, guidelines, training tools etc.
• Maintaining, administering and troubleshooting retail systems including communication platforms, Customer Voice, StorIQ, MOCCA, POS system, etc.
• End to end management of the Global Team Wear (staff uniform) scheme
• Devising, monitoring, updating and communicating incentive programs to motivate our retail team and to drive sales
• Undertake retail specific projects as required

Key challenges of this role include:

• Building and maintaining strong partnerships with retail teams and internal and external stakeholders locally and globally
• Coordinating all facets of the Retail Operations administration in line with required deadlines and changing business priorities
• Being able to prioritise and manage workload within a fast paced, high volume environment

Your profile:

• A minimum of 12 months experience in a similar role preferably within a retail environment
• A passion for and understanding of the retail industry. Flexibility in working arrangements may be required to support with peak trading periods (e.g. Boxing Day and Sale Periods) and key business projects and initiatives
• Proven ability in driving accountability to meet deadlines and adhere to directive and company guidelines
• Exceptional written and verbal communication skills
• Outstanding time management and organisation
• Be self motivated and possess the ability to work autonomously

Your benefits:

• Up to 50% off our fantastic product range.
• Annual Clothing Allowance.
• Employee referral program where you can earn up to $2,000 per person you refer.
• Access to an Employee Assistance Program.
• The chance to be a part of a team of talented, creative and passionate individuals.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.