Repair Quality Manager | Melbourne, AU | Remote

Repair Quality Manager

Primary Details
Time Type: Full time
Worker Type: Employee
12 month fixed term contract
Play a vital role in disaster recovery
Preferably based in Queensland but will consider other locations in Australia

The opportunity

• Play a vital role in disaster recovery and make a real difference in people's lives during challenging times
• Full-time position, 12-month Fixed term position
• Preferably based in Brisbane but will consider other locations in Australia
• Occasional travel required for in-field visits/surveys
• Ideal for an experienced Quality Repair Manager or a seasoned professional in the building and/or insurance industry
• Happy to chat flexible working

Your new role
As a Repair Quality Manager within our Claims team, you will be responsible for ensuring high standards in property repairs, claims management, and service delivery.

Key responsibilities include:

• Planning, managing, and reviewing the performance of repair partners and providers through on-site and remote audits, claims reviews, and referrals
• Providing technical expertise and business insight to strengthen partnerships with repair service providers
• Building and maintaining excellent relationships with internal and external stakeholders, including brokers and partners
• Managing vendor relationships to drive optimal repair outcomes, cost efficiency, and service excellence
• Monitoring industry trends and implementing strategies to address emerging challenges in property repairs
• Developing and refining processes to ensure that the repair quality and claims management functions align with the needs of customers, partners, and the broader business

About you
To be successful in this role, you will have:

• Advanced knowledge of the building industry, Building Codes, insurance and claims
• Current costing knowledge of domestic and commercial works
• Strong written and oral communications skills
• Strong building industry experience
• Significant proven experience in costing building repairs
• Insurance industry experience (desirable)
• Relevant trade qualifications

About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success.

Benefits

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE's Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

• We value our employee's experience with us and are proud to have been recognised for the following awards:
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer in the Australian Workplace Equality Index - the definitive national benchmark on LGBTIQ+ workplace inclusion
• Ranked 3rd in the AAGE Top Graduate Employers (medium programs) 2024 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family Friendly Accredited employer since 2021
• Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023
• Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022

Apply now!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com

Skills:
Claims Administration, Communication, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Intentional collaboration, Loss Prevention Management, Managing performance, Motor Vehicles, Process Improvements, Regulatory Compliance, Report Writing, Stakeholder Management, Working Independently

Application Close Date: 20/03/2025 11:59 PM

Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.