OB ADMISSIONS COORDINATOR - PATIENT ACCESS - PRN VARIES

OB ADMISSIONS COORDINATOR - PATIENT ACCESS - PRN VARIES

Job Location: Maryville, IL

Position Type: PRN (24 Hours)

Salary Range: $16.25 - $24.00 Hourly

Job Shift: Varies

Description

Job Summary: This is a 12 hour shift position as part of a 24/7 team responsible for registering and coordinating hospital admissions, including any changes needed during the patient visit such as status changes, bed changes, or physician changes for medical or OB admissions or newborn admissions. Although this position has a major focus on admissions, the responsibilities also include the registration for all OB outpatient services and ER registration processes and procedures as needed. This position works closely with ER registrars, ER Charge Nurses, Care Coordination, and other nursing units. Excellent Customer Service is necessary.

Service and Quality Standards:

Service:

• Adheres to customer service standards.
• Is competent, caring, and compassionate.
• Treats coworkers and customers with dignity and respect.
• Demonstrates competent, caring, and compassionate behavior to customers and coworkers.

People:

• Assures confidentiality of patient and employee information.
• Is positive in interactions with others.
• Is courteous and respectful.
• Promotes a harassment-free environment.
• Inspires the trust of others.
• Acts in accordance with imaging center policies and code of conduct.

Quality:

• Is excellent in patient care and service.
• Demonstrates multidisciplinary cooperation.
• Assists in obtaining excellent satisfaction scores of feedback.
• Is safety conscious and supports safety initiatives.
• Is involved with improvement efforts.
• Supports performance improvement.
• Seeks ways to improve systems and services.
• Shows commitment to improvement efforts.
• Meets mandatory educational requirements.

Growth:

• Demonstrates commitment to imaging center mission and vision.
• Is active and involved.
• Supports imaging center initiatives.
• Champions innovation and supports change.
• Is a positive role model.
• Fosters team cooperation.

Finance:

• Is a good steward of imaging center resources.
• Develops/uses efficient work methods.
• Conserves organizational resources.

Primary Job Responsibilities:

• Receive written instructions from OB staff for OB patient services including newborn admissions and outpatient services. This includes visiting the patients to confirm patient information, completing the appropriate registration type for the service, and obtaining appropriate signatures and insurance information.
• Receive and review all electronic medical admissions orders and complete the patient visit registration according to the order. This includes re-verifying insurance prior to submitting the admission documentation to the appropriate printer for follow up with the patient.
• Coordinate medical admissions with Care Coordination or the house supervisor to confirm the bed information and then coordinate with the ER registration staff as applicable for that patient and advise that the documentation has been sent.
• Perform any necessary Bed Board functions as needed related to admission responsibilities.
• Complete all admission order changes, which can include status changes, bed changes, or physician changes. Any changes that require a new facesheet for the unit or additional inpatient labels are coordinated using the tubing system.
• Determine if the patient has any financial obligations that should be collected at the time of registration and provide any immediate financial counseling required or direct the patient to the appropriate staff for further counseling regarding payment options if necessary.
• Responsible for pre-advising Medicaid of newborns that do not have insurance and following the faxing process to the appropriate agency.
• Complete reports that pertain to record issues in a timely manner.
• Register EMS Patients and/or ER Patients, accurately initiating the EMS patient record for the visit and identifying the time of arrival of the patient.
• Return to the patient to complete the registration process after the physician has seen the patient, accurately identifying the time of arrival in the registration.
• Accurately identify the patient’s Primary Care Physician. If unable to confirm at time of registration, follow the procedure to identify that a conclusion could not be made or that the patient does not have a PCP.
• Collect any applicable copayment or ER deposit if the patient has no insurance, completing a Presumption Charity Screening prior to collecting an ER deposit if necessary.
• Complete the admission registration for an ER patient, ensuring the appropriate admission documentation is reviewed with the patient.
• Register direct admissions 24/7 into the hospital, ensuring full registration takes place at the time of receiving the patient.
• Review the EcareNext Work List that compiles records that need to be reviewed to address error issues throughout the shift.
• Understand Downtime Procedures, including processes for Meditech Downtime or Disaster Downtime.
• Know and understand all Patient Access Processes and Procedures and keep up with all current changes.
• Wear their badge during each shift and the appropriate uniform jacket defined for Patient Access.
• Meet any new requirements if new processes or changes occur.

Qualifications

Education Requirements and Other Requirements:

• Education Level: High school diploma or equivalent.
• Experience Requirements: Two or more years of registration experience required; two or more years of admission registration experience preferred; prior customer service experience required.
• Typing skills of at least 50-60 wpm.
• Medical Terminology course or background preferred.
• Excellent communication skills needed.
• Computer and organizational skills required.

Working Conditions: Exposure Category III: Tasks that involve no exposure to blood, body fluids, or tissues. The normal work routine involves no exposure to blood, body fluids, or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid.