Lobby Concierge

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Role:

The Lobby Concierge is responsible for delivering exceptional guest experiences at our client’s corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment in support of our client’s operations.

Snapshot of the role:

• Conduct proactive floor walks to enhance experience and address issues preemptively
• Coordinate client meetings, manage suites, and assist with technology/catering
• Serve as central point for client queries, wayfinding, and visitor management
• Oversee guest bookings, passes, deliveries, and VIP protocols
• Monitor suite utilization, collaborate with facilities management, and maintain service standards
• Ensure follow-up and seek opportunities to exceed expectations in all interactions

What you will bring:

• Experience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions is essential.
• You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.
• You’ll have excellent communication skills, both written and verbal; a secondary language would be desirable.
• Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required.

Location:

On-site – Brisbane, QLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!