Journey Expert/BA, Broker Digital Servicing ANZ Plus

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Department: AR ANZx Monitor, Automate and Control

Division: Australia Retail

Location: Melbourne

About Us

At the heart of ANZ Plus is a talented, high-performing team with big ideas. We’re building products, services and experiences that will not only provide our customers with enhanced banking functionality but empower them to make better financial decisions and improve their financial wellbeing.

About the Role

As a Journey Expert within the Broker value stream, you’ll join a small, lean team that focuses on the experience of mortgage brokers and their customers. With a focus on creating differentiating experiences, you’ll drive continuous delivery of a new broker experience at ANZ.

You’ll be the expert in all things that create the broker proposition including the modern technology needed to support (Salesforce); you are instrumental in how requirements are defined, implemented, and used.

The team is positive, inspiring, and nurturing a supportive culture that attracts high performers.

Role Type: Permanent
Role Location: 839 Collins Street, Docklands
Work Hours: Full time

What could your day look like?

Your focus will be supporting the squad Product Owner to shape the finer details of the new broker proposition to enhance how our brokers interact with ANZ and get the best and most suitable home lending product for their customers. This includes how our brokers and ANZ connect and what we need to do to make that experience as effective and efficient as it can be.

• Deliver projects to enable new capability, uplift existing capability and integrate with other platforms
• Identify and implement process optimisation to improve the efficiency and effectiveness of the broker experience
• Unravel requirements from our stakeholders (face to face, virtual workshops etc), document and manage initiatives from requirements to implementation
• Gather feedback from and manage changes with our brokers to drive continuous improvement and shared understanding
• Collaborate with and support Engineers, Architects and Experience Designers to help them build beautiful, user-centric solutions that use the Salesforce platform
• Ensure solutions are elegant in their simplicity. This includes ensuring alignment with other squads on end-to-end journeys
• Work with change managers, production support team and stakeholders to communicate and embed change and nurture success.

What will you bring?

Business Analysis, Product Management, Business Process Architecture skills are going to set you up for success in this role, coupled with any broker and/or digital transformation experience to really understand and empathise with what we’re trying to achieve.

• Elicitation techniques, e.g. workshops, requirements gathering, writing user stories, defining acceptance criteria, slicing, shaping and refining the backlog
• You love the people aspect of BA work, are curious and thirsty for knowledge, you love ideating solutions, weighing options and testing assumptions
• Ability to understand, design, document and refine complex systems and processes
• Complex problem-solving skills; ability to frame a problem and break it down to component parts
• Contribute to and participate in agile ceremonies such as ideation sessions, refinement, showcases, retrospectives.
• Practical experience working in Agile/Scrum delivery; we’re building out this proposition as we go, so expect change and ambiguity. Expect to wear different hats!
• Experience with Salesforce from an engineering/solution design or commercial perspective - you understand the mechanics, capabilities and how to optimise
• We’re looking for someone who is resilient, flexible, always thinking user-first and puts collaboration before ego

You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture and we actively encourage people to try new things. So, if this role interests you and you feel you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 88871.

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