Front Office All-Rounder

Company Description

Accor Hotels is the world’s largest and fastest-growing hotel group, with over 5,000 properties in 100+ countries. From luxury to economy, we offer diverse career opportunities and the flexibility to #WorkYourWay – including Same Day Hire and exciting benefits!

Centrally located in Darling Harbour, Novotel & Ibis Sydney Darling Harbour are home to two of Sydney’s most popular hotels, boasting 750+ rooms with breathtaking views of the harbour and city skyline.

Job Description

At Ibis Sydney Darling Harbour, we are seeking a dynamic and energetic people-person to join our Front Office team as a Casual All-Rounder. This role offers hands-on experience across all areas of Front Office, making it a great opportunity for someone passionate about hospitality.

1. Deliver exceptional customer service during check-in, check-out, and throughout the guest’s stay.
2. Handle incoming calls in a professional and friendly manner, always striving for total guest satisfaction.
3. Maintain accurate guest accounts, ensuring all charges are processed correctly and efficiently.

Qualifications

1. Excellent communication and interpersonal skills.
2. A friendly, positive, can-do attitude with a passion for teamwork.
3. Professional grooming and presentation standards.
4. A strong passion for hospitality and delivering exceptional guest experiences.
5. Flexibility to work varied shifts, including early mornings, late evenings, and weekends.

Additional Information

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Benefits Your Way:

1. Terrific working environment in the beautiful Darling Harbour precinct.
2. The opportunity to develop yourself at Accor’s flagship property in Australia, working with an exceptional team.
3. Discounted Accommodation and Food & Beverage from your Day 1.

Seek

Embrace the night and elevate guest experience, where you'll be the shining star of hospitality when the world sleeps.