Case Manager, Workers Compensation | Hobart, AU | Hybrid

Case Manager, Workers Compensation

Primary Details
Time Type: Full time
Worker Type: Employee

• Location: Hobart or Launceston, TAS
• Type: Permanent, Full time

The Opportunity
We're poised for growth, and now's your chance to join our Workers' Compensation team in TAS. As a Case Manager, you'll take charge of the claims process and elevate customer experiences.
Your goal? Ensure every claimant has a smooth and efficient return-to-work journey. You'll tackle claim declines, drive goal-setting, and approach each challenge with a can-do attitude.

Your New Role

• Be the key point of contact for all stakeholders - injured workers, employers, GPs, and medical professionals - leading their return-to-work journey.
• Maintain strict adherence to legislative standards and company policies, ensuring every deadline is met with precision.
• Conduct face-to-face case conferences, claims reviews, and site visits, building trust and strong relationships.
• Execute timely case reviews - plan, develop, and implement winning strategies that deliver results.
• Set clear expectations and educate both workers and employers on their obligations, mastering your portfolio with effective financial claims management.

About You:
To thrive in this role, you'll need:

• Proven experience in a client-focused, allied health, legal, or operations-oriented position.
• Strong influencing skills, with effective written and verbal communication.
• A customer-first mentality, driven to deliver optimal outcomes.
• Resilience under pressure - you stay calm and composed, no matter the situation.
• Excellent time management, able to excel in a fast-paced, high-pressure environment.
• An eagerness to learn and contribute to a dynamic, results-driven team.

Step up and take charge. Join us and bring your strength to the table!

About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
And our people will be at the center of our success. We're proud to work together and encourage each other to enable resilience for our customers, our environment, our economies, and our communities.

Benefits

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counseling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• The ability to maximize retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE's Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods, and services including benefits through our various sports and arts sponsorship partners

APPLY NOW and let's make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment.
QBE recognizes the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com

Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional Collaboration, Managing Performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 27/03/2025 11:59 PM

Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.