Customer Service Agents - Wollongong

• Multiple opportunities in Wollongong
• ASAP Start – Initial Short Contract to assist with an expected increase in call numbers due to Cyclone Alfred
• $33.50 - $35.86 per hour + super

Due to the significant weather events in Queensland, our client is seeking multiple Customer Service Agents to assist with the expected surge in customer calls for support and claims enquiries.

These positions will be for a month initially but could be extended depending on the severity of the event and impact to the community.

Responsibilities may include but are not limited to:

• Provide high quality service as the first point of contact for support and claims enquiries.
• Receiving inbound calls, obtaining necessary information and utilising generalist knowledge to assist customers in a courteous, accurate and efficient manner.
• Undertake administrative work as required to support the provision of high quality service delivery.
• Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner.

About You:

• Proven experience in a call centre environment would be advantageous.
• Strong customer service and communication skills along with excellent attention to detail.
• Experience dealing with emotional and challenging calls would be desirable.
• Intermediate computer skills required – Typing, Using mouse and multiple monitors, Strong email etiquette.
• Specific software will be taught; however, applicants need to be technically savvy and have the ability to pick up systems quickly.

To Apply:

In order to be considered, applicants are required to hold Full Australian Working Rights and if successful will be required to undergo a National Police Check.

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Amy on (02) 9200 3671 for more information.

Please Note: Applications closing soon.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP processes your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.