Customer Banking Specialist Relief - Carlton

We are seeking an enthusiastic customer service professional to join our Macquarie Shopping Centre branch team for a permanent part-time role

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster:

• 25 hours per week
• Monday - Friday: 11am-4pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services, and technology.

See yourself in our team

As the Customer Banking Specialist Relief in our Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts, and process applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have:

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail, or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

If this role matches your experience and career goals, apply today!