Contract Logistics Distribution Customer Service Specialist

Your primary objective will be to respond to customer and internal enquiries in a professional and timely manner. You will do this by working with a variety of internal and external stakeholders.

Your Role

You will play a key role in our drive towards customer excellence. Your day will be varied as you engage with a variety of customers and internal colleagues. Start your day by reviewing the performance of response times. Are they in line with the scope and time that has been agreed with our customers? Are we aligned with our commercial policies? Review customer surveys and act on feedback by providing timely updates. During the day, follow up on outstanding issues to ensure new customers are receiving effective communications and we are delivering as promised. On a regular basis, consult with key stakeholders and customers to check the progress of your projects, ensuring compliance with our global standards.

Your Responsibilities

• Ensure that all enquiries are managed while identifying and resolving issues, complaints, or disputes to enhance our customer experience.
• Work closely with our internal teams and suppliers to develop relationships while resolving issues.
• Accurately receive customer orders and provide them to distribution and warehouse teams for processing.
• Ensure all performance and reporting is provided accurately and timely to key stakeholders.

Your Skills and Experiences

• Educational Background: Diploma or higher in Logistics, Transportation, Business Management, or related fields.
• Experience: Minimum of 2 years in customer service or logistics-related roles.
• Communication Skills: Strong verbal and written communication abilities to interact effectively with clients and internal teams.
• Problem-Solving: Ability to address and resolve customer inquiries and issues promptly.
• Technical Proficiency: Familiarity with logistics software and tools, as well as basic computer skills.
• Customer Focus: Commitment to delivering excellent customer service and maintaining client satisfaction.
• Team Collaboration: Ability to work well in a team-oriented environment.
• Attention to Detail: Strong organizational skills and accuracy in handling customer data and documentation.