Call Centre Operators - Lithgow

• Multiple NSW Government opportunities in Lithgow
• End of March Start - Initial 6 Month contract with possibility of extension
• $36.11 per hour + super
• Monday to Friday (7am-7pm rotating roster)

Our NSW State Government client is currently seeking multiple Contact Centre Operators for initial 6 month contracts with the possibility of extension in Lithgow. This role will commence at the end of March and will work on a rotating roster Monday to Friday between 7am and 7pm.

• Provide high quality generalist service as the first point of contact for contact centre customers.
• Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
• Undertake administrative work as required to support the provision of high quality service delivery.
• Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner.
• Ensure client satisfaction as a priority as assessed and monitored through customer feedback.

• Must be available to attend an onsite assessment centre on the 12th of March if shortlisted by our client.
• 2 - 3 years customer service experience (call centre, admin, retail).
• Need excellent written and verbal communication skills.
• Previous government experience is preferred but not required.
• Looking for candidates who have previously worked in an office environment.
• Intermediate computer skills required – Typing, Using mouse and monitor, Strong email etiquette.
• Proficient in Microsoft Office Suite, particularly Outlook and Teams.
• Specific software will be taught; however, contractors need to be technically savvy and have the ability to pick up systems quickly.

In order to be considered, applicants are required to hold Full Australian Working Rights and if successful will be required to undergo a National Police Check.

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Amy on (02) 9200 3671 for more information.

Applications closing soon.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.