Support Mentor

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MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982.

Our purpose is to inspire people and enable businesses and communities to create life changing, lifelong learning and employment for all.

The MEGT Difference

At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT:

• Flexible working arrangements
• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In
• Generous leave entitlements including 3 days paid close down leave over Christmas
• Access exclusive discounts on private health insurance through our partnerships with HCF, Bupa, and Medibank!
• Access exclusive corporate travel rates for your personal trips!
• Opportunity to buy additional annual leave or cash out annual leave
• Access to salary packaging options (no PBI)
• Inclusive, supported and continuous growth development through study support
• Employee Assistance Program for staff and family members including a Nurse on Call service
• Retail and entertainment discounts across leading brands
• Pro-rata long service leave after seven years

The Opportunity

Based from our Perth office, this is your opportunity to join our Apprentice Connect Provider division and work with Australia’s largest single provider.

You will provide case management and pastoral care to Australian Apprentices as part of Enhanced services under the Australian Apprenticeships Support Services Contract.

All eligible Australian Apprentices will be assessed and have the opportunity to seek support through Enhanced Services. Apprentices identified as requiring higher level support will receive support from a dedicated mentor.

The aim of Enhanced Services is to improve Australian Apprentice completion rates. This role is suitable for an enthusiastic self-starter who enjoys interacting with people and displays a positive attitude will find this a rewarding role.

This role is highly rewarding and involves a holistic, empathetic, and proactive approach as you guide your clients to persevere through obstacles and help them achieve their career goals.

Duties and responsibilities include:

• Manage a caseload of Australian Apprentices nationally to increase completion rates
• Provide guidance and a no-wrong-door approach to high-risk apprentices
• Connect with employers, Australian Apprentices and parent/guardian (if applicable) and follow set processes and procedures
• Undertake risk assessments, identify barriers, and create case management plans to address barriers
• Identify and utilise local/state/national organisations to assist with addressing barriers to completion
• Understand and ensure compliance with policies and procedures applicable to the program
• Complete tasks within set timeframes
• Maintain accurate and detailed Enhanced Services information and file notes
• Maintain all data as required to ensure accurate and up to date information for reporting to MEGT, Employment and the STA where required
• Maintain contact with Australian Apprentices and employers as per contact regime
• Keep internal stakeholders informed of progress by regular status reports
• Provide coaching and training as required.

About you

You will have experience in a similar mentoring or guidance role with significant call volumes and administration experience. You will have demonstrated the ability to engage, respect and support those of diverse demographics and social backgrounds with a strong focus on youth including:

• Previous experience fostering positive relationships with various external stakeholders including apprentices, employers, and parents/guardians
• Exceptional ability to identify appropriate solutions and provide proactive assistance including referral to specialist organisations e.g. housing support etc
• Excellent communication and administration skills including strong CRM and data entry experience
• Strong problem solving skills and ability to interpret and assess information
• Proven experience in meeting set targets, KPIs and customer service standards
• Experience & qualifications in youth/social work, or progress towards these qualifications, e.g. Certificate IV in Community Services (Youth Work), would be highly regarded
• Current driver's license or ability to travel

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

The MEGT Commitment

People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.

Our core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do!

We are committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us

How to Apply

We want to make finding your ME with MEGT accessible and inclusive.

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.