Senior Administration Support Officer (APS4)

Senior Administration Support Officer (APS4)

About IPA by Synergie:
IPA by Synergie is a well-established Australian provider of employment and career solutions designed to help organisations and individuals to succeed at work. This includes permanent and temporary recruitment and flexible workforce solutions.

About the Role:
We have 7 contract opportunities for exceptional Administration all-round superstars! You will be doing the traditional administrative duties, including call taking, appointment management and response to online enquiries.

• Assist the Service Manager in supervising other staff, including monitoring performance, setting priorities, task allocation, and identification of training needs.
• Contribute to overall service delivery via Queue Management duties.
• Monitor and ensure compliance to telephony schedule and standards.
• Facilitate timely resolution of process and procedural queries.
• Provide process knowledge and support to the team.
• Develop and implement strategies for managing the workload to ensure performance expectations are met.
• Ensure staff are allocated appropriate work and skill tags.
• Provide front of house and administrative support across all service delivery streams inclusive of data entry and record keeping.
• Undertake more complex administrative duties.
• Provide admin training assistance to the Learning and Development Coordinator.

Required skills:
You will have a demonstrated background in a range of administration tasks.

• Demonstrated professional experience in the conduct of business operations and supporting service delivery (within a mental health service and government environment is highly desirable).
• Strong written and verbal communication ability.
• Currently hold or ability to obtain a Working with Vulnerable People registration.
• Currently hold or ability to obtain a Working with Children check.

These opportunities will have you going home each day knowing you have contributed to the community.

If you are interested and would like to find out more, please APPLY NOW or contact Mellissa [emailprotected].