Chief Operating Officer (COO)

Melbourne Teaching Health Clinics (MTHC) is a wholly owned subsidiary of the University of Melbourne and provides world class clinical training opportunities for the Faculty of Medicine, Dentistry and Health Sciences students. It also provides patient access to high quality health care for members of the Victorian community, within a private practice setting. There are six clinical areas that are central to this service, and they include general medical practice, dentistry, optometry, audiology, speech pathology and psychology. Learn more about us via our website, here: https://mthc.com.au/

MTHC places a high level of importance on providing an environment for our staff, patients and students that reflect the values of our organisation. These values are:

• Be Ethical
• Be Accountable
• Be Collaborative

About the Role

We are seeking an exceptional Chief Operating Officer (COO) to join our dynamic Leadership Team commencing February - March 2025. You will be a pivotal member of MTHC, playing a crucial role in supporting the CEO in shaping and driving our company's vision across all teaching health clinics and operations in Carlton and Shepparton.

We are seeking an authentic, dynamic leader who engenders respect and resilience. Your enthusiasm, integrity, and humility will enable you to thrive in our collaborative environment, where empowerment, inclusivity, and diversity are at the heart of everything we do. If you are a strategic thinker with a passion for operational excellence and a track record of driving organisational growth, we invite you to apply for this exciting opportunity to make a significant impact in the lives of our people, patients, and students.

Key Responsibilities

Reporting to the Chief Executive Officer (CEO) of MTHC, the responsibilities of the COO include but are not limited to:

Leadership and Performance

• Provide visionary leadership to drive organisational excellence, fostering a culture of continuous improvement and positive patient outcomes while mentoring and developing Senior Leaders.
• Spearhead strategic initiatives to enhance operational capabilities, implement innovative technologies, and cultivate business growth, aligning with key performance metrics and organisational goals.
• Deputising for the CEO when necessary.

Strategic and Operational Planning

• Lead the translation of strategic priorities into operational excellence, developing and implementing innovative service models while managing risks and opportunities to drive growth.
• Oversee the delivery of operational plans across all Clinics, collaborating with key stakeholders and reporting regularly to the Board and relevant committees to ensure alignment with strategic objectives.

Governance

• Ensure robust governance practices, regulatory compliance, and ethical standards across the organisation, providing expert advice to the Board and CEO on governance matters and supporting Board effectiveness.

Facilities and Information Technology Management

• Oversee Occupational Health & Safety, IT infrastructure, and facilities management, ensuring optimal operational efficiency and service delivery to patients and clinical supervision programs.
• Lead strategic partnerships and system improvements to enhance IT services, while managing facilities staff to maintain and upgrade clinic infrastructure.

About you

The Selection Criteria is designed to assess the candidate's suitability for the position. If you don’t believe you meet all the points below, but you have relevant skills and experience, we still encourage you to apply.

• Tertiary qualification and significant demonstrated experience in a senior operational management role in a healthcare setting
• Demonstrated track record of being a values led and inclusive leader that is highly motivated, with a proactive and collaborative approach
• Strong commercial and financial acumen including extensive experience in all aspects of financial reporting and compliance.
• Demonstrated capacity to lead and inspire to improve organisational efficiency and execute strategy in line with business needs
• Exceptional interpersonal and communication skills, with the ability to represent MTHC at a senior level to external stakeholders as well as lead, direct and influence others
• Demonstrated ability to build and maintain effective and productive relationships with a wide range of internal and external stakeholders

Benefits of joining the organisation

• Genuine flexible working hours and hybrid work available
• Continual professional development support and on-the-job coaching
• Supportive, transparent, and cohesive leadership teams
• CBD location – close to public transport and walking distance to Lygon Street
• Working environment that will value contributions to improve patient health outcomes, services, or delivery
• Be a part of a values-led culture that promotes employee wellbeing and drives quality service provisions
• Paid parental leave (in addition to Government Parental Leave Pay)
• Discounts to our clinical services at our various health clinics and access to our Employee Assistance Program (EAP) for you and your family
• Established reward and recognition framework and inclusive work practices

To Apply

As part of your application, please submit your CV and Cover Letter with reference to the Essential Selection Criteria listed in this advertisement.

At MTHC, we value the unique backgrounds, experiences and contributions that each person brings to our community, and we encourage and celebrate diversity. Indigenous Australians, those identifying as LGBTQIA+, females, people of all ages, with disabilities or culturally diverse backgrounds are encouraged to apply for our roles. Our aim is to create a workforce that reflects the community in which we live.

For inquiries, please contact MsGabrielle Wood(Head of People & Culture) via gabrielle.wood@unimelb.edu.au (please do not send applications to this email).

Please note, this position requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at MTHC. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Applications close: Monday, 27 January 2025.