Team Lead, Data Operations

Overview: Now is the time to join us! At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.

Responsibilities:

Who are you? Do you have a background, experience or pure passion for health and wellness? Do you get excited about data and problem solving? Virgin Pulse is looking for a Data Operations Specialist on the Client Operations team to handle the initial setup and automation of data file transfers as well as monitor data file transfer performance to proactively identify and resolve issues.

In this role you will wear many hats, but your knowledge will be essential in the following:

1. Maintain a strong working knowledge of Virgin Pulse products.
2. Maintain a strong working knowledge of Virgin Pulse data file transfer capabilities and protocols.
3. Develop a team culture that emphasizes quality end-to-end delivery, continuous improvement, and high performance.
4. Support team with technical and operational aspects of data operations as needed to meet SLAs and client commitments.
5. Partner with Account Management and Delivery Team Leads to prioritize and execute upon client commitments.
6. Ensure team follows standard processes and support clear lines of ownership and accountability.
7. Serve as internal and client-facing point of escalation for data operations and EFT activities.
8. Drive the continuous improvement of our data operations and EFT methodology.
9. Meet with team members on a regular basis to provide mentoring, discuss performance and work on individual development.
10. Complete employee reviews and provide Leadership team with feedback/recommendations on salary adjustments and promotions.
11. Manage and monitor distribution of data operations case workload amongst team members to ensure on-time and accurate completion of deliverables.
12. Partner directly with the Product team to understand new features and provide training to data operations team members as required.
13. Engage in detailed analysis of EFT issues to determine the source and identify when an issue must be escalated to the appropriate department and Director’s attention.
14. Respond to and resolve routine requests and questions.
15. Develop, implement, and enhance processes to drive overall performance of file transfers.
16. Perform additional duties as requested.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide