Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing.
Position Overview: The API Support Specialist will manage public API support tickets, assist customers in leveraging the API effectively, and ensure all related documentation is accurate and comprehensive. This role includes direct customer interactions, certifying new integrations, and collaborating with development teams to maintain API standards and functionality. The ideal candidate will demonstrate strong analytical and communication skills and a proactive approach to process optimization and documentation.
Key Responsibilities:
Preferred Qualifications:
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We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.