Care Coordinator jobs in United Arab Emirates
CUSTOMER CARE COORDINATOR
NADIA GLOBAL
Nursery Manager Position
Riverwood Nursery
Business Analyst – Digital Transformation (MEA)
Virtusa
Expansion Visual Merchandiser | Retail | IKEA RSO Jebel Ali
Robinson & Co (Singapore) Pte Ltd
Discover more opportunities than anywhere else. Find more jobs nowOperations & Analytics Associate
First Abu Dhabi Bank
Head of Physics & Learning Innovation
Aldar Education
Head - Physics (Yasmina British Academy) AY2026/27
Aldar Education
Connect with headhunters to apply for similar jobsBusiness Solution Manager
Tarjama&
UAE Endocrinologist - Diabetes & Hormone Care Expert
For Leading Healthcare Group In Dubai
Senior Urologist & Consultant Leader, Urology Care
ZULEKHA HOSPITAL
Board-Certified Dermatologist & Patient Care Leader — Dubai
Allocation Assist Middle East
Dubai Consultant Dermatologist | Patient Care Leader
Allocation Assist Middle East
STP Material Inspector & QA Compliance Lead
AECOM
QC Inspector (Piping, Welding & NDE)
EOS Corporation
Emergency Medicine PA: Fast-Paced Care Leader
Info Resume Edge
Rheumatology Specialist - Dubai: Patient Care Leader
For Leading Hospital In Dubai
Dubai Rheumatology Consultant: Patient-Centric Care Leader
Medi Clinic
Hotel Utility & Linen Care Specialist
Le Meridien
Laundry Care Specialist: Detail-Oriented & Quality-Focused
Marriott Hotels Resorts
Dubai Rheumatology Specialist - Patient-Centric Care Leader
Ezee Healthcare
Dubai-Based Customer Care Director (Built-to-Sell)
Talents Tide
Brand Strategy & Analytics Coordinator
GMG
Customer Care Coordinator
Job summary
A logistics company in Dubai is seeking a proactive Customer Care Coordinator to manage customer interactions and resolve issues. The ideal candidate will have over 3 years of experience in customer service, particularly in logistics. Responsibilities include handling inquiries, coordinating with internal teams, and improving service performance. Strong communication and conflict-resolution skills are essential for success in this role, alongside competence in MS Office and CRM software.
Qualifications
- 3+ years in customer service or coordination, ideally in logistics.
- Experience in complaints handling and conflict resolution.
- Proficient in MS Office and familiar with logistics software.
Responsibilities
- Serve as primary point of contact for customer inquiries.
- Investigate and resolve customer complaints professionally.
- Coordinate with departments to ensure timely delivery.
Skills
Tools
We are seeking a proactive and detail-oriented Customer Care Coordinator to join our Logistics and Transportation team. The successful candidate will be responsible for managing customer interactions, resolving transportation-related complaints, and ensuring a smooth and efficient customer experience. This role requires strong communication skills, knowledge of logistics operations, and a customer-first mindset.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries, concerns, and complaints related to logistics and transportation services.
- Investigate, resolve, and document customer complaints efficiently while maintaining a high level of professionalism and empathy.
- Coordinate with internal departments (warehouse, dispatch, logistics, and sales) to track orders and ensure timely delivery.
- Proactively communicate with customers regarding delivery schedules, shipment delays, and order issues.
- Monitor transportation performance and identify recurring service issues; escalate unresolved issues to management.
- Maintain accurate and detailed records of all customer interactions using CRM or ticketing systems.
- Generate reports on complaint trends and suggest improvements to reduce customer issues.
- Support logistics operations by providing administrative assistance and coordinating delivery schedules when needed.
- Assist in developing customer service procedures, policies, and standards.
- Build and maintain positive customer relationships to promote trust and loyalty.
Required Qualifications:
- Proven experience (3+ years) in a customer service or coordination role, preferably in logistics, supply chain, or transportation.
- Experience in complaints handling and conflict resolution.
- Strong communication and interpersonal skills – both verbal and written.
- Proficient in MS Office (Excel, Outlook, Word); familiarity with logistics or CRM software is a plus.
- Ability to multitask and prioritize workload under pressure.
- Detail-oriented with excellent organizational and problem-solving skills.
- Ability to work independently as well as part of a team.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.