Care Coordinator jobs in United Arab Emirates
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Customer Care Coordinator
Job summary
A prominent management consultancy in Dubai is seeking a Customer Service Representative with 2-3 years of experience in the shipping industry. The role involves coordinating customer bookings, managing inquiries, and ensuring effective communication between departments. Candidates should hold a diploma and possess strong skills in business operations and communication. This is a full-time position based in Dubai.
Qualifications
- Minimum 2 to 3 years in customer service, preferably in the shipping industry.
Responsibilities
- Conduct daily follow-up calls with customers regarding bookings.
- Independently coordinate customer bookings and issue voyage NOCs.
- Communicate customer and agent booking requirements.
Skills
Education
- Conduct daily followup calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).
- Independently coordinate customer bookings (Milaha service and thirdparty) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).
- Communicate customer and agent booking requirements (Milaha services and thirdparty services) and update all systems accordingly with daily vessel updates.
- Serve as the key liaison between internal departments external agents and service providers to relay customer requirements.
- Handle customer rate inquiries send rate quotations and ensure errorfree system updates.
- Identify nonactive customers address concerns and work to restore regular support.
- Monitor weekly and monthly customer loading averages to ensure continued engagement.
- Send arrival notices and NOCs to customers before vessel arrival for import shipments on thirdparty or Milaha services
- Perform any other jobrelated duties as assigned.
Diploma
Minimum 2 to 3 years in customer service preferably at shipping industry
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Employment Type: Full Time
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.