Zonal Operations Manager

Key Responsibilities

• Accountable for GM / Sales across the zone & line of business to secure FS ambitions.
• Lead S&OP at Zone level to anticipate gaps and needs to ensure services zone performance.
• Monitor performance by ensuring appropriate level of profitability and efficiency in each of the countries and at zone level.
• Coordinate and escalate to GSC teams to ensure we have the right SCM performance (Costs, Stocking policy, LT, delivery …).
• Boost lead generation business.

Drive Competitiveness & Excellence

• Lead AEP full deployment and implementation into each country of the zone as per roadmap.
• Ensure 100% use of bFS in countries.
• Deploy and secure adoption of processes (CPP4S…) and tools (SKM, OnSite, …) to drive operations efficiencies.
• Deploy Lean approach and SPS for Services in the zone and contribute to the design.

Lead Digital Transformation into the Region

• Support Digital offers implementation: understanding and operational deployment.
• Transform operations delivery with digital tools & adapted processes (BFS and FSR tools, boost FSR lead generation).
• Support Cyber security deployment tools and offers inside operations and partners.