Workshop Supervisor | Al-Futtaim Automotive | CJDR

Workshop Supervisor | Al-Futtaim Automotive | CJDR

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The primary focus of this role is to manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance. It requires coordination with different departments and the distributor team to ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition.

What you will do:

1. Maximize the sold hours from Aftersales operations to meet the revenue performance objectives through target setting.
2. Adhere to the Fix It Right program as per the distributor guidelines and create a culture that follows the process.
3. Identify and manage Fix It Right concerns, and set actions to close the gap on set Key Performance Indicators.
4. Plan, Review, Manage and Implement utilization, productivity and efficiency of technicians & wash bay as per Standard Operating Procedure.
5. Review and manage quality control and action deviation to ensure reoccurrence through training and coaching.
6. On-time delivery of vehicles as per promised delivery time.
7. On the Job coaching and identify training needs.
8. Conduct performance management review, Individual Development plan and disciplinary action where required.
9. Promote associate engagement and conduct impact planning session.
10. Manage recruitment as per capacity model.
11. Adherence to warranty process, rules and regulations as stipulated to the Principal.
12. Ensure all technicians tools and equipment comply as per distributor tool list.
13. Review current assets and recommend replacement and additional equipment and maintenance, calibration.
14. Manage consumables and wash bay product management.
15. Manage, monitor and promote small group activity and kaizen effort in line with ASM support.
16. Support the implementation of special projects to enhance customer experience, such as transformation and Electronic Vehicle Health Check.
17. Compliance and reporting to HSE.
18. Manage environmental compliance and ensure proper scrap and waste management.
19. Implementation and adherence to all Standard Operating Procedures, memorandums and communication as issued by Head Office or Principal.

Required skills to be successful:

• Leadership skills.
• Ability to work under pressure.
• Microsoft Office proficiency.
• Customer focused.

What equips you for the role:

• Minimum of 3-5 years of experience in the same or a similar role.
• Diploma or Bachelor's degree in Automotive or Mechanical Engineering.
• Leadership and management abilities.
• Proficient in Microsoft Office.

About Al-Futtaim Automotive:

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.