Allocates jobs to subordinates according to their skills & levels to assure efficient & effective work.
Makes sure promises to customers are kept & feeds back to service advisor any difficulties/hitches to avoid undesired customers’ surprises.
Solves & diagnoses technical difficulties/problems encountered by subordinates for smooth & faster repair/maintenance.
Manages workshop resources for high utilization, efficiency thus productivity which helps in achieving planned targets.
Conducts on-the-job training & illustrates released TSBs to subordinates to improve their technical knowledge.
Feeds back ideas/suggestions to Asst. Workshop Manager for workshop processes improvement.
Prepares & submits administrative reports to Asst. Workshop Manager used for service processes analysis & development.
Supervises usage of workshop assets to be maintained in good condition.